SUTFIN

Marysville Appeal-Democrat - - LO­CAL -

the busi­ness’ owner of 28 years is in­tegrity, and Golden Val­ley Auto Body epit­o­mizes “what qual­ity ser­vice means with a great track record of state-of-the-art tech­nol­ogy re­pairs and in­dus­try awards,” ac­cord­ing to the cham­ber.

“It’s a great ac­com­plish­ment,” Sutfin said. “I think it’s very re­ward­ing. We put a lot of hard work into the busi­ness. We care about this com­mu­nity so it’s re­ally nice to get rec­og­nized with the award.”

When Sutfin first took over the busi­ness, it was more of a hobby shop op­er­at­ing out of a fa­cil­ity that was a frac­tion of the size it is to­day. He cred­its the peo­ple be­hind the busi­ness for its suc­cess over the years.

“It def­i­nitely comes down to build­ing a good team. It takes time to get the right team in place and to build con­fi­dence in the team to do dif­fer­ent jobs,” he said.

The Yuba-sut­ter na­tive has al­ways had an eye for help­ing oth­ers in the com­mu­nity. For him, it’s all about mak­ing the cus­tomer happy and build­ing re­la­tion­ships, not just within the con­fines of the

po­ten­tial.”

A typ­i­cal day for Me­d­ina in­volves rounds with her nurs­ing teams, rounds with pa­tients, man­ag­ing the depart­ment – mother/ baby, NICU and la­bor/ de­liv­ery – many emails, keep­ing track of and look­ing for im­prove­ments and loads of meet­ings.

Krista Min­ton, peri­na­tal nurse di­rec­tor, said Me­d­ina al­ways does what’s best for each pa­tient and is a spokes­woman for the staff.

“We’ve worked to­gether for so long that we are just seam­less,” Min­ton said. “She’s won­der­ful at her job.”

Pa­tient ex­pe­ri­ence is the high­est fo­cus for staff in the Fam­ily Birthing Cen­ter and Me­d­ina said it takes ev­ery­body from the se­cu­rity guard in the lobby to the doc­tor de­liv­er­ing the baby to make a pa­tient’s ex­pe­ri­ence.

For her depart­ment, they want to fo­cus on ed­u­cat­ing staff to help ed­u­cate busi­ness’ walls.

“Be­ing lo­cally owned and op­er­ated, our goal has been to give back to the com­mu­nity. We care

moth­ers and fam­ily mem­bers to in­crease breast­feed­ing rates, skin-to-skin con­tact and hav­ing all the sup­port they need to know how to care for a new­born among other es­sen­tial in­for­ma­tion.

With pa­tient ex­pe­ri­ence at the top of the list, right be­low it comes em­ployee en­gage­ment, and that goes hand in hand with help­ing pa­tients grow.

“We had a project hap­pen­ing around the hospi­tal called ‘no pass zone.’ It was a foot­ball themed en­gage­ment that started out as some­thing where a nurse would never pass a pa­tient’s call light with­out stop­ping,” Me­d­ina said. “It grew to in­clude ev­ery­thing – staff took it on as don’t pass up an op­por­tu­nity to own up to some­thing.”

This meant stop­ping to pick up a piece of trash, guid­ing some­one to where they needed to go if they looked lost, help­ing in any­way they could. about our cus­tomers, and I think that’s huge. There are lots of shops that are cor­po­rate owned, but ours is all lo­cal and the

This idea, like many oth­ers, come from the man­age­rial meet­ings and com­mit­tee meet­ings that hap­pen on a daily ba­sis.

Me­d­ina said it’s a form of friendly com­pe­ti­tion be­cause prizes are in­volved, but it also al­lows staff to get a lit­tle some­thing for do­ing what they would do any­way.

Me­d­ina, along­side Min­ton, also meets with a va­ri­ety of peo­ple to keep a con­stant up­date of in­fec­tion con­trol, qual­ity of safety and more. They mon­i­tor equip­ment and make sure it’s the best they can have.

Meet­ings are both es­sen­tial and typ­i­cal for Me­d­ina, but she al­ways makes time for her staff and go­ing around to visit pa­tients.

“Com­mu­nity is a big em­ploy­ees are lo­cal. So, we tried to build a team that way that strives to give back,” Sutfin said.

The busi­ness holds

part of the rea­son I stay here,” she said. “You get to choose where you have your baby and that’s im­por­tant. We want them to choose to come to Ad­ven­tist/ride­out. It’s not just a pa­tient to us, it’s some­body’s daugh­ter, some­body’s friend. We want to take care of them.”

Min­ton said Me­d­ina has a high level of ded­i­ca­tion, both car­ing for nurses and the ex­pe­ri­ence of pa­tients.

“You live here long enough and you re­al­ize how tight knit and beau­ti­ful it is,” Min­ton said. “The fam­i­lies you helped, you see them out in the streets.”

Me­d­ina said she al­ways knew it would be nurs­ing that she did for the rest of her life and work­ing to help oth­ers – in this case,

help fam­i­lies start.

“All nurses are im­por­tant and choose what they love to do,” she said. “I knew this was the one I wanted to be in.”

Chris Kauf­man/ap­peal-demo­crat

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