the business’ owner of 28 years is integrity, and Golden Valley Auto Body epitomizes “what quality service means with a great track record of state-of-the-art technology repairs and industry awards,” according to the chamber.
“It’s a great accomplishment,” Sutfin said. “I think it’s very rewarding. We put a lot of hard work into the business. We care about this community so it’s really nice to get recognized with the award.”
When Sutfin first took over the business, it was more of a hobby shop operating out of a facility that was a fraction of the size it is today. He credits the people behind the business for its success over the years.
“It definitely comes down to building a good team. It takes time to get the right team in place and to build confidence in the team to do different jobs,” he said.
The Yuba-sutter native has always had an eye for helping others in the community. For him, it’s all about making the customer happy and building relationships, not just within the confines of the
A typical day for Medina involves rounds with her nursing teams, rounds with patients, managing the department – mother/ baby, NICU and labor/ delivery – many emails, keeping track of and looking for improvements and loads of meetings.
Krista Minton, perinatal nurse director, said Medina always does what’s best for each patient and is a spokeswoman for the staff.
“We’ve worked together for so long that we are just seamless,” Minton said. “She’s wonderful at her job.”
Patient experience is the highest focus for staff in the Family Birthing Center and Medina said it takes everybody from the security guard in the lobby to the doctor delivering the baby to make a patient’s experience.
For her department, they want to focus on educating staff to help educate business’ walls.
“Being locally owned and operated, our goal has been to give back to the community. We care
mothers and family members to increase breastfeeding rates, skin-to-skin contact and having all the support they need to know how to care for a newborn among other essential information.
With patient experience at the top of the list, right below it comes employee engagement, and that goes hand in hand with helping patients grow.
“We had a project happening around the hospital called ‘no pass zone.’ It was a football themed engagement that started out as something where a nurse would never pass a patient’s call light without stopping,” Medina said. “It grew to include everything – staff took it on as don’t pass up an opportunity to own up to something.”
This meant stopping to pick up a piece of trash, guiding someone to where they needed to go if they looked lost, helping in anyway they could. about our customers, and I think that’s huge. There are lots of shops that are corporate owned, but ours is all local and the
This idea, like many others, come from the managerial meetings and committee meetings that happen on a daily basis.
Medina said it’s a form of friendly competition because prizes are involved, but it also allows staff to get a little something for doing what they would do anyway.
Medina, alongside Minton, also meets with a variety of people to keep a constant update of infection control, quality of safety and more. They monitor equipment and make sure it’s the best they can have.
Meetings are both essential and typical for Medina, but she always makes time for her staff and going around to visit patients.
“Community is a big employees are local. So, we tried to build a team that way that strives to give back,” Sutfin said.
The business holds
part of the reason I stay here,” she said. “You get to choose where you have your baby and that’s important. We want them to choose to come to Adventist/rideout. It’s not just a patient to us, it’s somebody’s daughter, somebody’s friend. We want to take care of them.”
Minton said Medina has a high level of dedication, both caring for nurses and the experience of patients.
“You live here long enough and you realize how tight knit and beautiful it is,” Minton said. “The families you helped, you see them out in the streets.”
Medina said she always knew it would be nursing that she did for the rest of her life and working to help others – in this case,
help families start.
“All nurses are important and choose what they love to do,” she said. “I knew this was the one I wanted to be in.”