Miami Herald

Tax season starts soon, and the IRS has made it easier to file tax forms for free

- Readers can write to Michelle Singletary c/o The Washington Post, 1301 K St., N.W., Washington, D.C. 20071. Her email address is michelle.singletary@washpost.com. BY MICHELLE SINGLETARY The Washington Post

For many Americans, the most dreaded time of year is tax time.

Even if you’re getting a refund, that task of gathering the documents needed to file your return can be tedious. But get ready. Tax season is about to begin.

The Internal Revenue Service announced last week that the official opening day of the 2020 tax season for individual­s will be Jan. 27, which is when the IRS starts to accept and process 2019 federal tax returns. You have until April 15 to file your return and pay your tax bill.

And, just in time for the new tax season, the IRS announced it has signed a new agreement with companies that electronic­ally prepare free returns for eligible taxpayers.

In partnershi­p with private-sector tax-preparatio­n companies, the IRS Free File program was created to assist those with low or moderate incomes to prepare and e-file their returns at no cost. About 57 million tax forms have been filed through Free

File since its debut in

2003, according to Eric Smith, a spokesman for the IRS.

This year, taxpayers with adjusted gross incomes of $69,000 or less can use free commercial software by going to IRS.gov/freefile. Free File will open by the afternoon of Jan. 10, although taxpayers won’t actually be able to file their returns until the start of the tax season, Smith said.

The IRS hopes Free File will now be more userfriend­ly. To search for companies that are participat­ing in the Free File program, go to the Free File page on irs.gov. Once you select a company, you leave the

IRS official website and are directed to the partner site to prepare your return. Each company participat­ing in the Free File program sets its own eligibilit­y requiremen­ts, which may include your age, state or income.

Last year, some popular tax-software companies were criticized for making their Free File webpages difficult for taxpayers to find. Instead of starting at irs.gov, some folks search online for the Free File program. According to reporting by ProPublica, the companies blocked those pages from being visible by search engines, which may have steered some inquiring customers on a track to pay a fee to file.

Companies participat­ing in the Free File program are now prohibited from such practices, including adding certain coding that would effectivel­y hide their Free File landing page from an organic internet search.

Taxpayers also complained about the confusion over various free offerings, making it difficult to know if they were actually using the official IRS Free File program. Starting with the 2020 tax season, participat­ing tax-preparatio­n firms have to use the following standard language: “IRS Free File Program delivered by [company name or product name].”

The companies have to ensure that there is a link on their sites to direct taxpayers back to the IRS Free File landing page if taxpayers realize that they aren’t eligible for that firm’s particular offering. By steering them back to the IRS, people can search for other offerings for which they may be eligible.

“These changes will make Free File easier to find and easier to use, while at the same time strengthen­ing consumer protection­s,” Smith said. “We’re especially proud that any active duty member of the military with an income of $69,000 or less can now choose to use any one of the Free File products.”

Before settling on one company, check to see if you can also file your state return. Some companies will prepare your state return and e-file it for free through partnershi­ps with participat­ing state programs.

Only participan­ts in Free File can use the software providing step-by-step help by asking questions about their tax situation.

If your income exceeds $69,000, you can still use the Free File Fillable Forms, which are the electronic versions of IRS paper forms that are designed for people who are already comfortabl­e filling out forms. When using the fill-in forms, you can perform basic calculatio­ns, sign and submit your return electronic­ally. Just note, the fillable forms do not come with the brandname software assistance available through Free

File.

The IRS says 70% of American taxpayers are eligible for Free File. In an effort to get better data about people’s experience­s, companies will now have to use a “statistica­lly valid methodolog­y to randomly select and survey taxpayers who successful­ly e-filed a tax return through the Free File program,” according to the signed agreement.

I certainly hope these reforms make it easier for people to use the Free File program. At the least, no one should be duped into paying for a product or service that was designed to cost nothing.

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