Peloton recalls treadmills after a 6-year-old died and 29 other children were injured
A month after pushing back against the U.S. Consumer Product Safety Commission’s warning about its Tread+ treadmills, Peloton recalled 125,000 of the treadmills and 6,450 Tread treadmills in the United States and Canada.
The exact problem with the $4,300 Tread+ treadmills as stated in Wednesday’s USCPSC alert: “Adult users, children, pets and objects can be pulled underneath the rear of the treadmill, posing a risk of injury or death.”
And that potential tragedy was a reality for a 6year-old who died in that manner. The alert also says Peloton “has received 72 reports of adult users, children, pets and/or obtaking jects being pulled under the rear of the treadmill, including 29 reports of injuries to children such as second- and third-degree abrasions, broken bones, and lacerations.”
As for the $2,500 Tread treadmills: “The touchscreen on the treadmill can detach and fall, posing a risk of injury to consumers.”
That alert says Peloton has received 18 reports of touchscreens loosening, six of them coming off entirely and “abrasions, minor cuts and bruises” in Canada and the United Kingdom.
“While Peloton initially refused to recall the Tread+ despite calls for a recall from the CPSC, members of Congress and consumer groups including KID (Kids In Danger); we applaud them for doing the right thing now by responsibility and recalling this product,” said a statement from Nancy Cowles, executive director of Kids In Danger.
Cowles noted that when KID contacted Peloton about a commercial with an infant sleeping in an environment that wasn’t safe, Peloton pulled the commercial and “we believe today’s action shows that they are committed to child safety in the future.”
Peloton CEO John Foley said in a statement: “I want to be clear, Peloton made a mistake in our initial response to the Consumer Product Safety Commission’s request that we recall the Tread+. We should have engaged more productively with them from the outset. For that, I apologize.”
Peloton is offering refunds for the Tread+ and refunds or repairs for the
Tread. This covers model No. TR01 of the Tread+, originally sold as Peloton Tread in September 2018, but renamed Tread+ last September; and model No. TR02 of the Tread.
The alert also said Peloton is implementing safety software that automatically locks the treadmill after each use and require a four-digit passcode to
To contact Peloton for a refund, a repair, or answers about this recall, call 844-410-0141, Monday through Friday, 9 a.m. to 7 p.m., Eastern time or 9 a.m. to 6:30 p.m. Eastern time on weekends.