Miami Herald

McDonald’s menu adds new twist on a comfort-food classic

- BY DANIEL KLINE TheStreet

McDonald’s has generally not succeeded with its most outrageous menu offerings.

Nearly every time it has diverted from its core menu, the results have generally been bad. The chain failed with premium burgers, McPizza remains a punchline, and the McDonald’s spaghetti dinner is best unremember­ed.

The chain has managed to captivate customers with the bizarre McRib sandwich, which comes to and leaves its menu, but that pork-scraps offering has been a rare hit.

Last year the chain also had a surprise hit with its viral Grimace Shake. It wasn’t that customers loved the taste of the shake; instead, its purple color lent itself well to social media and became a sensation. Yet the company has not followed up on the marketing opportunit­y.

In recent months, McDonald’s did offer a new version of its McCrispy chicken sandwich as well as a sauce made famous in the anime world.

In the U.S., McDonald’s has focused its innovation mostly on offering deals that drive customers to its app. That, however, is not true in the rest of the world, where the chain has continued to innovate.

Aside from ice cream and its McFlurries, McDonald’s has a very limited dessert menu. The chain has easily forgettabl­e cookies and its beloved Apple Pie. On rare occasions, it has offered seasonal pies, but usually they’re just the regular pie with a new filling.

It’s exciting when the chain offers a limitedtim­e-offer pie, but the chain has rarely done anything all that surprising. That’s not the case in Japan, though, where the latest pie to hit its menu turns an American comfort good classic on its head.

The chain introduced the Maple Butter Hotcake Pie to its menu in Japan on April 24. It’s part of the Kissa Mac series, which was inspired by Japanese retro coffeehous­es. Basically, it’s a mashup of the chain’s classic pie and its hotcakes.

“This new sweet is like a pancake turned into a pie, adding a crunchy twist to the usually soft and fluffy mouth feel,” Sora News 24 reported.

The website had a reporter try the pie.

“Picking it up in one hand, this seemed thicker and heavier than a regular apple pie, but that’s to be expected, given that there are three types of filling inside it — maple syrup sauce, salted butter sauce, and pancake batter,” Sora News 24 reported.

McDonald’s continues to be a global-growth story in a challengin­g operating environmen­t. The fastfood chain saw a 9% increase in global comparable sales while also reporting a 3% increase in customer count.

CEO Chris Kempczinsk­i credited some of that growth to the chain’s focusing on delivering the best possible experience for customers.

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