Online: Sites ready for procrastinators.
Popular last-minute deliveries prove costly but convenient
Atlanta — Forget ordering online weeks in advance or dashing out to the drugstore for a gift card on Christmas Eve. Procrastinating holiday shoppers are finding a haven online as retailers ramp up expedited shipping and same-day delivery services.
Far from discouraging last-minute online shoppers, retailers are actually courting them. Amazon is offering a “Procrastinator’s Delight” special. Clothing retailer Madewell proclaims on its website that “procrastinators get the best deals” — 25% off everything, with orders as late as noon Thursday for holiday deliveries.
It’s a far cry from 2013, when Amazon and package deliverers misjudged demand and delivered some holiday packages after Christmas. Since then, the Seattle company has added warehouses to be closer to customers. It has also leased jets and trucks to get packages delivered on time — even last-minute orders. Package carriers such as FedEx and UPS have also increased staffing and hired outside contractors for the holiday season.
“So many people are shopping online because it’s easier,” said Sucharita Mulpuru, chief retail strategist for the ShopTalk retail conference. “They’re waiting for the last minute because nobody is encouraging them to shop earlier.”
If you’re an online shopper in the days leading up to Christmas and Hanukkah, be ready to forgo free shipping and shell out for expedited service. Look for sites that offer detailed shipping information. And check where the package is coming from — if it’s shipping from China or the United Kingdom, you won’t get it in time.
But the extra cost and vigilance are worth it to those seeking to avoid the hassles of jampacked stores, crowded parking lots and frenzied crowds.
Laura Curtis turned to expedited two-day shopping from Etsy and elsewhere when she realized she needed more gifts for her nieces and nephews.
“I’m usually way done by now,” said the writer from Mount Kisco, N.Y. But she said she has faith that she’ll get her packages on time. “Our FedEx guy is really reliable.”
Although a union warned that Amazon might not be able to retain enough pilots under contract to deliver packages through its new airline shipping service, Prime Air, Amazon said it doesn’t expect any delays.
Spiraling demand, more services
The number of holiday packages has been rising each year as more people shop online. Research firm com Score predicts online shopping during the November and December holiday period will rise as much as 19% from last year to $81 billion. That compares with an expected 3.6% rise in overall shopping during the same period to $656 billion, according to the National Retail Federation, an industry trade group.
That means many more packages each year. UPS predicts global delivery volume during the holidays will rise 14% from last year to about 700 million packages. FedEx expects volume to rise about 10%.
Meanwhile, the number of services for last-minute online orders keeps growing. Amazon has been expanding its Prime Now sameday delivery service, adding nine cities to reach 31 this year. It is using local delivery service providers and regular drivers as ondemand messengers. The service is catering to last-minute shoppers by offering a “Procrastinator’s Delight” program that will deliver products up until 11:59 p.m. on Christmas Eve. PetSmart is offering same-day delivery through startup Deliv. Uber is using its network of contract drivers for same-day delivery of goods for small businesses in New York, San Francisco and Chicago.
In addition, Amazon now lets people subscribe to its regular $99-a-year Prime program, which offers free two-day shipping, on a month-by-month basis. That means shoppers can sign up in December to take advantage of free two-day shipping and have the option of canceling the next month.
All this could lead to a rush in last-minute online deliveries.
ShopTalk’s Mulpuru said she received a FedEx package in an unmarked van rather than a regular FedEx truck, a sign FedEx could be adding outside help for some deliveries. (FedEx confirmed it temporarily rents vehicles to accommodate increased package volume during the holidays.)
“This year the demand must have been really high,” she said. “It’s only going to get busier.”
Prime’s growth is estimated to be 50% over last year, and most of that growth happens during the holiday season, she said.
“Consumers are getting frustrated by store shopping,” she said. “If you need something by a certain date, it becomes really easy to sign on to Amazon Prime.”
Matthew Hall, a student in Denton, Texas, plans to take advantage of his student discounted-Prime membership and pick up movies and coffee-related items for his parents online.
“Shopping online is easier than just walking up and down the aisles, thinking ‘Oh, they might like this,’ ” he said. “If I’m online I can scroll through pages of stuff without having to worry about, ‘Oh, I should have grabbed that,’ ” he said. Expedited shipping is a must, he added. “I’m cutting it pretty close to the wire,” he said. “I plan on doing everything two-day delivery if it’s available. If not, I’m just not going to buy that.”