Creating Elite Experiences for Today’s Modern Patients
IIt’s convenient to believe higher scores on CAHPS or another standardized survey automatically lead to better patient experiences. It’s also a trap. Although standardized survey programs can offer valuable insights, healthcare organizations that miss the opportunity to customize surveys neglect the bigger patient experience picture. In these cases, there is a real danger of dedicating too many resources to moving one limited needle, rather than making a real, meaningful difference for patients. So how do you avoid this trap? What’s the best way to move toward a more complete approach where you actively work to understand your patients’ complete journeys so you can focus your improvement efforts on areas that will make the biggest difference? There is no easy answer. Improving complete patient experiences in meaningful ways is complicated. This paper provides four best practices innovative healthcare organizations are using to analyze a more complete picture and serve their patients better.
About MaritzCX
“The success of every patient experience program is ultimately determined by the quality and variety of data you collect, your capacity to combine and analyze it, and your ability to turn it directly into meaningful improvements at the organizational level.”
When it comes down to it, the success of every patient experience is ultimately determined by the quality and variety of data collected and analyzed and the actions taken. You need a patient experience partner who has the necessary tools, technology, and expertise to create world class experiences.
MaritzCX is patient and employee experience management for healthcare organizations. We combine experience technology, data and research science, deep healthcare expertise, and managed program services to help accelerate patient experience success. Our customers include global brands from the patient/healthcare, automotive, financial services, travel & hospitality, consumer technology, telecom, retail, B2B, energy and utilities industries.
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