FIVE TAKEAWAYS
THE FUTURE OF WORK IN HEALTHCARE
Future technologies are transforming how clinicians and staff serve their communities.
During a webinar on December 10, Nanne Finis, chief nurse executive at Kronos, and Regina Corso, president and founder of Regina Corso Consulting, discussed the state of digital transformation in healthcare. These leaders provided their insights into how technology is influencing the workplace, as well as the workforce, currently and in the near future. To access the full webinar, visit www.modernhealthcare.com/FutureofWorkWebinar.
Healthcare organizations need to emphasize their focus on the employee experience.
Transforming your workforce with new technology begins by assessing your retention rate, flexibility in the workplace and the culture of your system. While an improved patient experience, quality of care and lower costs are the ultimate endgame, the real progress begins with addressing your employees’ needs and determining how to improve their work experience. If your employees are struggling to see the value in your workforce management system, new technology and processes may be able to give more flexibility to clinicians and staff and create a more positive working environment.
Maturing digital transformation and the use of data and analytics is a vital part of a valuable workplace.
Intelligent automation and immediate access to real-time data will help free up managers from administrative tasks, allowing them to spend more time interacting with their staff. Supportive technology can ensure your employees are more productive. When clinicians and staff are equipped with updated technology tools, they feel empowered to provide top-notch care.
In a study by The Workforce Institute at Kronos Incorporated, researchers found that while competitive pay is important, respondents put more value in a devoted employer and a positive workplace culture.
Making sure your organization’s employees are compensated fairly is a mere first step to making sure your employees find value within your system. Along with benefits, work-life balance and a strong leadership team, staff find a lot of value in good managers who are able to help them navigate the future of their work and further their careers.
New technology for your healthcare organization will significantly improve the digital employee experience.
Healthcare organizations who devote time and interest in the digital employee experience will stand out as employers who care about their staff and their overall happiness. Modern Human Capital Management technology can increase productivity, reduce staff fatigue, retain talent and provide an overall better employee experience. Digital technology, such as telemedicine and electronic health records, also help hospital staff feel as though they can more effectively serve their patients, leading to a more successful health system.
The future of work depends on nurses, human resource executives and hospital IT leaders working for an employer of choice.
An employer of choice is one that delivers a positive work culture and workplace environment that attracts and maintains highperforming employees. As a health system workforce undergoes significant technological transformations, organizations with the best management and work environment will prevail. The lives of your health system’s patients depend on the attention of leadership to fundamental issues and innovation to improve efficiency and achieve the Triple Aim.