Connecting better with the patient to improve outcomes

Despite the acceleration of digital tools such as mobile apps, the telephone remains the most common way healthcare providers connect with their patients. In fact, 78 percent of healthcare providers surveyed said the phone is the most important communication channel they use to interact with patients, according to a survey of healthcare organizations commissioned by Neustar in early 2021.

“In healthcare, likely due to the exchange of sensitive information, people want to know that they’re talking with a human and have that interaction,” said Thomas McNally, director of risk solutions sales at Neustar.

Yet most healthcare organizations still struggle to connect effectively with their patients over the phone. Furthermore, communication with patients has only become more important throughout the COVID-19 pandemic as more care transitions to the home and contact tracing and vaccine programs rely on communication to curb the spread of the virus.

In this white paper, we’ll explore how enhancing communication, particularly by leveraging the phone, across the care continuum can have positive effects on patient care and trust as well as improve the bottom line for healthcare organizations. We’ll investigate how more successful use of the telephone can improve appointment scheduling, follow-up care, telehealth visits and COVID-19 contact tracing programs. This paper will also offer best practices your organization can implement to better communicate with patients through the phone.

DOWNLOAD THE WHITE PAPER

modernhealthcare.com/perspectives_Neustar

“We’ve heard challenges of a lot of folks missing appointments because they don’t know it’s their provider calling.” Thomas McNally, Neustar