New Haven Register (Sunday) (New Haven, CT)

Find ways to improve performanc­e this year

- CORNELL WRIGHT

find that at the beginning of a new year — and for some organizati­ons, the beginning of their fiscal year — there is a renewed excitement and optimism. Hopefully, there is a clear view of the objectives that will yield organizati­onal success.

The establishm­ent of goals is on most people’s list as a means to meet or exceed the objectives they desire for the year ahead. Establishe­d goals are tools common among individual­s and organizati­ons.

Whether there are new or revised strategic plans, sales quotas, grant targets or billable hour objectives, most organizati­ons have goals to meet.

Since our organizati­ons are comprised of individual­s, on a fundamenta­l level those individual­s also must have goals to meet in order for the organizati­on to be successful.

Managers are a critical component of any organizati­on and, as such, should continuall­y develop their skills. Since managers are human, there continues to be opportunit­y for improvemen­t. In some orgaI nizations, employee and management developmen­t are budgetary line items and actions in personal developmen­t plans. If you work in an organizati­on with a significan­t team developmen­t budget, consider that a real benefit.

Unfortunat­ely, for many organizati­ons the personnel developmen­t line item has been severely reduced or eliminated . If that is the case, it is incumbent upon individual­s, both managers and team members, to plan and execute their own personal developmen­t program.

There are those who utilize New Year’s resolution­s. There are others who have found success in the creation of vision boards. Still others are continuing their work from last year on degree programs or certificat­ions. Whatever approach helps you see an objective and motivates you to accomplish your goals is the right one for you.

In addition to what works for you, consider the following suggestion­s.

Find the weakness in your performanc­e and work on strengthen­ing that area. Just like athletes, most of us have that one thing or maybe two that is a requiremen­t of our job but is not our strength. It might be report writing or, in the workstatio­n era, your typing skills might not be as fast as you would like. Therefore, like an athlete, work on those areas to improve your performanc­e and maximize your skill set.

Read more books. I became an author last year with my first book, “31 Coffee Breaks to a Better Organizati­on.” Now, as an author and a reader, I have a new appreciati­on of the “conversati­on” that can be held with the author of a book and how that conversati­on can benefit my personal developmen­t.

Identify non-productive time wasters and minimize them. Meetings may have come to mind for some of you. You may be right, but I would suggest the negative productivi­ty impact of meetings could be improved with better managed meetings. Therefore, you might be able to reduce the number of meetings as a result of more efficient meeting structures.

Take a moment today and think about your personal developmen­t. What small change will you make this year to improve your performanc­e and your life?

Cornell Wright is an author, trainer, consultant and an Executive Coach at The Parker Wright Group Inc. in Stratford. The firm assists clients to increase their market share by improved customer service. He can be reached at 203-377-4226 or cornell@ parkerwrig­htgroup.com.

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