Spa customer’s suit: $50G treatment gadget a
SHE’S GOT TOO much skin in the game.
A woman says employees of a now-defunct Chelsea spa coerced her into buying a Swarovski crystal-studded skin-treatment machine for $50,000, and she wants her money back, according to court papers.
Emma Felix alleges the cosmetic con began in March 2017, when she was “lured” into Epidermis, a spa on Sixth Ave. near W. 25th St. in Manhattan.
Employees “induced” the Roosevelt Island woman to plunk down $9,802 for a skin care package, she says in court papers.
While getting one of her monthly facials, spa staff pitched Felix, 69, a new Swarovski Perfectio skincare machine, and then followed up with a phone call later that week, “inviting her to come in for a special Mother’s Day facial.”
Deciding to get the “special” treatment, Felix went in on May 18, 2017 — and that’s when Epidermis began an increasingly aggressive hard sell, according to her lawyer, Dolly Caraballo.
Staff told Felix the new Perfectio machine normally would cost $100,000, “but for her, a loyal and loved customer, they offered it for $50,000. They convinced her that it was only one of a total of 10 such products in the United States, and she must purchase it immediately or lose the opportunity,” the suit contends.
The normal Perfectio machine without any bling sells for between $1,500 and $9,400.
Felix demurred, but two staffers “became increasingly aggressive and abusive” and kept her from leaving, her suit alleges.
Felix became afraid, so she agreed to the purchase, her court filing says.
The two employees then drove Felix to the Apple Bank on Lexington Ave. near 80th St., where she took out a $50,444 money order. The money was “a substantial portion of her savings,” the suit charges.
“It is terrifying,” she said. “It has been a difficult year.”
When Felix tried to return the machine several days later, the spa wouldn’t give her a refund, the suit claims. She did not report the problem to police.
The Spa’s co-owner denied the claim.
“(She)has no grounds to sue; nobody forced her to buy anything,” said the self-described spa partner, who only gave his name as Udi.
“She paid most of the money with a cashier’s check, so nobody forced her, nobody did anything wrong,” he said.
The return policy — that allowed only exchanges and not refunds — was “very clear(ly) posted in the store” and on the receipt that Felix signed, Udi said.
An Epidermis spa in the same Chelsea location is under new management — and not affiliated with the spa owners named in the lawsuit, a former owner said.