HACK HEADACHE
Junk mail result of cyberattack?
Dear John: I received a notice a few days ago from an auto service company, and it says my vehicle’s contract needs to be updated.
I never had a car. Or credit cards or bank cards. No computer or TV. No telephone, Facebook account, etc., etc.
But I am a member of Blue Cross Blue Shield, which suffered a cyberattack years ago when the personal information of 700,000 people was hacked.
So the only way this automotive company found me had to be when Blue Cross was hacked.
Do you think I’m right in my conclusion? Thank you so much. M.M.
Dear M.M.:
They could have gotten your name from any number of mailing lists that these criminals buy and share.
Obviously this is a B.S. letter. So throw it away, don’t give anybody anything and go on living your life.
But I really need to ask you: How do you live without any of those things? Not even a telephone!
Dear John: I’m getting nowhere with Citicorp’s Personal Wealth Management.
My elderly mother’s revocable trust with Citi Personal Wealth Management closed out earlier this year due to inactivity during her extended illness.
The bank had originally asked for updated information to reopen it, and she needed to send that by April. When I called on May 4, the call-taker assured me the paperwork was received the day before and was being processed.
There was no contact thereafter, so I called again at the end of May and was told the paperwork couldn’t be located.
This was very disturbing considering the rampant identity theft nowadays.
So I mailed it again on June 5, with one complete set going via certified mail to the chief executive’s office, and the other to the designated post office box with a cover letter asking for an acknowledgement. No response from either. Then I called last Wednes- day, and the supervisor said it should only take three to five days to process, and she foresaw no problem.
I called again today and was told the paperwork was received, but the bank cannot advise until next week why it is not processed.
My mother is on a fixed income and desperately needs the monthly payments from this account again and needs it reopened pronto, please! Help! T.R.
Dear T.R.: I don’t know what was going on, but Citi handled it quickly after I forwarded your letter to the company.
And apparently the situation has been resolved. Your letter to me said: “Thank you very much. Mom and I spoke via phone today with the Citi rep who is finalizing the resolution of re- opening Mom’s trust fund, with monthly payments to resume.
“Thanks to your valued intervention, they are now dead serious about resolving this.”
No problem. The Post was happy to help.