SNEAK ‘PEAK’ TAB$
Many eateries already use Wendy’s-style surge pricing
Dozens of restaurants nationwide have quietly begun using surge pricing — and reaped tens of thousands of dollars in profits from the controversial practice, The Post has learned.
Barbecue chain Tony Roma’s and nearly 100 other small restaurants have already turned to fluctuating menu prices during peak times — similar to the rollout planned by fast-food giant Wendy’s next year — said one firm that sells software specializing in dynamic pricing.
Los Angeles-based Sauce Pricing — a startup backed by founding members of Sweetgreen, Uber, Airbnb and several private equity firms — said restaurants “have the opportunity to increase item prices by 10% to 20% during the lunch rush so customers might pay an extra $1 to $2 for a $10 item,” according to a blog post on its website.
“In some cases, we’ve actually seen some restaurants go from having a 10% profit margin to a 20% profit margin,” the blog post said.
Consumer outrage
One of its customers, Las Vegasbased casual eatery Rachel’s Kitchen, earned $64,000 in “additional annual profit across three stores,” said Sauce Pricing’s website.
The Rachel’s Kitchen CEO Debbie Roxarzade confirmed the company uses Sauce Pricing’s software.
The prices “don’t increase or decrease [by] more than 15%, that’s our cap for all menu items,” she told The Post on Tuesday.
Orlando, Fla.-based Tony Roma’s, popular for its ribs, did not return calls for comment.
Ice cream favorite Carvel was also listed as a Sauce Pricing customer on its website, but the Fudgie the Whale maker denied ties to the startup when reached by The Post.
Sauce Pricing founder Colin Webb did not return calls and emails for comment.
“Uber-style” surge pricing allows a business to hike the cost of an item when a restaurant is slammed. Theoretically, restaurants can also lower prices during slower times, but it’s not clear whether Wendy’s will let favorites like Dave’s Single fall below its base price.
The announcement of a “dynamic pricing” pilot by Wendy’s chief executive Kirk Tanner this month sparked consumer outrage.
“Price gouging. The corporate food company go to,” posted one angry user on X.
Most of the price adjustments are on online orders, aimed to help restaurants cope with rising labor costs and delivery fees from Doordash, Grubhub and UberEats, Sauce Pricing’s website notes.
One industry veteran said adjusting prices for busy and slow times isn’t new.
“Happy Hour is dynamic pricing and so is a burger that costs more at dinner than at lunch or an offer of free delivery during a thunderstorm,” said Chris Webb of
ChowNow, an online food-ordering company. “But people like reliability and having prices change because the demand is higher is not hospitality.”
Other experts said restaurants are just catching up with industries like airlines and hotels that have mastered surge pricing.
“Sometimes you check a flight and the price change within a week is dramatic, but it doesn’t stop people from flying,” said restaurant analyst Mark Kalinowski.
“Ultimately, consumers will accept it if a large number of restaurant chains do it, too.”
Some restaurants go ro having a 10% profit margin to a 20% profit margin.” — Sauce Pricing