Working In a POST-COVID World
The future of work is unknown. But, says Growth IQ author Tiffani Bova, the career lessons of the pandemic will last forever
The Lessons Will Last Forever
It comes as no surprise that employees, at companies big and small, have struggled to do their jobs during the COVID-19 pandemic—not to mention trying to stay creative and work on skills that will prepare them for the future. Even as the pandemic, fingers crossed, seems to be on the wane, many of those issues still remain for most of us. In other words: the very future of work remains cloudy. But no need to panic. To get some advice on all of that—and a lot of other career topics—i asked Tiffani Bova to weigh in.
Tiffani is an evangelist of growth and innovation for the California-based software giant, Salesforce.com. She’s also a Wall Street Journal bestselling author and is the writer of a fairly new book, Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business.
I interviewed Bova as part of my Newsweek/linkedin interview series, Better, where I talk with business leaders, authors and founders about their latest innovative ideas and trends. (We also take questions from viewers during the livestream.) The pandemic experience has “been devastating and inspiring at the same time, and I’m just looking forward to some sense of what the next future is going to look like, because I’m not a fan of the new normal,” Bova told me. But, she added, “I don’t think we should aspire to go back to the way it was.”
Here are some highlights, edited for clarity, from my conversation with Tiffani:
Yes, You Can Still Carve Out a Side Hustle
Everyone’s struggling with how they do their job today and also prepare for what are they going to do in the future. One piece of advice: be committed to the process, whatever that process might be. Take time out of every single day to learn something new or try something new. For example, let’s say you want to become a thought leader. “Thought leadership” is when other people view what you’re putting out as being challenging and unique and gets you to think differently about the things you’re doing every day. If you can start to really work out that muscle over time, you’ll get better and better and find your voice—and then find what resonates with people besides yourself. But the first step is you have to take the first step. For instance, create a newsletter that, say, you distribute to your kid’s high school. Create a video for Youtube.
But remember, you have to earn your stripes. And, at the same time, always remain true to who you are. Make sure your personality is reflected in what you do, no matter what the format—be it an old school print newsletter, an article in Medium or a Youtube seminar.
Creativity in the Age of the Home Office
My advice for you: Carve out a half an hour twice a day where you unplug and step away from your desk. If you’re still working from home, walk
around the block and give yourself some fresh air. Give yourself permission and time to think about things. Otherwise, you’re just not going to be fresh with ideas. I used to get all my thinking time on airplanes. I don’t have that time anymore. So, I have to try and recreate space in my day where I can go out there and think. I actually block time on my calendar, a half hour in the morning; a half hour in the afternoon. I’ll just listen to music or I’ll listen to nothing. I just want to give my mind a break.
My advice for business owners: If you’re a small business, for example, maybe create a mandate where meetings are 25 minutes, not 60 minutes. Give time back to your employees.
At Salesforce we have “no meeting Thursdays.” Importantly, be supportive of giving people the break. Don’t pretend to have a policy and then not follow-through in reality.
Happy Employees = Happy Customers
Not so long ago, employee experience used to mean something very different. Before the pandemic, it might have been related to perks like free lunch and foosball. Now, employee experience is something totally different. For instance: “How do you make sure people feel safe and welcome and connected to people that they work with on a day-to-day basis?” That opened up an entirely different conversation around employee experience.
I believed, and believe, that employee experience would drive better customer experience and that would drive greater growth for businesses. So, we went out and did primary research and sure enough companies that had a better and stronger employee experience had a better and stronger customer experience. Their growth rate was 1.8 times more than similar companies. So, I say that the fastest way to get customers to love your brand is to get employees to love their job.
Learning How to Grow
During my years of advising companies, I used to always hear this: “Boy, we’re having trouble growing the business.” And the solutions were always the same, too: spend more on marketing, hire more salespeople
“I have to try and recreate space in my day where I can go out there and think. I’ll just listen to music or I’ll listen to nothing. I just want to give my mind a break.”