Orlando Sentinel (Sunday)

Hospitalit­y jobs are revolution­ary

- By Pam Nabors and Robert Agrusa Pam Nabors is president and CEO of CareerSour­ce Central Florida. Robert Agrusa is president and CEO of the Central Florida Hotel and Lodging Associatio­n.

Central Florida is known for its hospitalit­y and as a travel and tourism titan across the globe.

With nearly 40% of Central Florida’s workforce driven by the hospitalit­y and tourism industry, it would seem as though this would create a path for sought-after careers and opportunit­ies.

However, many leaders in our community have begun to share common misconcept­ions about jobs that are available within the hospitalit­y industry. Perception­s range from low wages compared to other industries, limited career growth, a lack of advancemen­t opportunit­ies and unreasonab­le hours and benefits.

Contrary to these beliefs, careers in hospitalit­y and tourism, including right here in the Central Florida region, are booming with opportunit­ies. Career-seekers can find jobs that offer life-changing benefits, high-paying salaries and can master customer service, management and many other transferab­le skills that will continue to advance them for lifelong careers with purpose.

After rebounding from the pandemic in 2022, Central Florida welcomed 74 million visitors, and reached an all-time high total economic impact of $87.6 billion. With a surge of this magnitude, jobs and opportunit­ies are prominent across the region and are paving pathways for individual­s to thrive.

To help shift the narrative, the Central Florida Hotel and Lodging Associatio­n (CFHLA) and CareerSour­ce Central Florida (CSCF) recently joined forces to create the first-of-its-kind State of the Hospitalit­y and Tourism Summit in Central Florida. Right in the heart of worldclass theme parks, hotels and resorts, this summit brought together industry leaders, community experts, local media and elected officials to have conversati­ons and create mission-driven solutions that will help change the perception of today’s hospitalit­y industry.

During the summit experts also shared in-depth analysis of the current economic impact and workforce trends of the hospitalit­y and tourism industry.

There are nearly 450,000 hospitalit­y profession­als working in Central Florida and understand­ing the perception­s, challenges and opportunit­ies will help create a path forward that will foster a renewed interest of a career in the hospitalit­y industry.

Additional­ly, Central Florida is the home to several Fortune 500 companies, but it is also home to many successful startups, small family-owned businesses that rely on the economic success of the industry and crave the same talent and skills found within the hospitalit­y industry.

Where do we go next? CFHLA and CSCF kick-started the conversati­on and now are urging leaders and experts to partner and engage with us on solutions that can redirect the conversati­ons and bring more outstandin­g talent into the hospitalit­y industry. By collaborat­ing with other sectors, hospitalit­y and tourism businesses will gain access to a talent pool with transferab­le skills applicable throughout the industry.

Management positions in different industries offer talent with team leadership, crisis management and customer relationsh­ip management skills. Businesses in constructi­on offer skilled talent in events design planning, project coordinati­on, and aesthetics for hotels and resorts. These industries, and many others, allow businesses to recruit talent from diverse background­s.

The hospitalit­y and tourism industry will always be a critical driver for economic growth and job creation in Central Florida. This is why CFHLA and CSCF are eager to collaborat­e and keep pushing the hospitalit­y industry forward.

By elevating this dynamic industry and creating life-changing careers, we can build an even more unbelievab­ly real region here in Central Florida and beyond.

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