Florida Blue

Obamacare members troubled by billing, coverage issues

is apologizing to customers who continue to have issues with their Obamacare plans.

Florida Blue is apologizing to customers who continue to have issues with their Obamacare plans.

“We appreciate the patience our members have shown as we manage a high volume of customer interactions and as we work to help people who have experienced problems,” the company said in a statement Thursday.

Since January, frustrated Florida Blue members have been turning to social media and their local news outlets to vent about billing discrepancies and lapsed coverage.

“They overbill me every month and tell me I haven’t paid when I actually have. Then they deny claims until I call and verify that I have in fact paid. Every. Single. month,” one person wrote in a Facebook post.

“Shouldn’t the insurance commissioner be involved to make sure the company straightens this out?” asked Kim Blanton, who told the Orlando Sentinel that her brother has been paying his premiums for the past two months, but his policy is still inactive.

Florida Blue officials said most of the current issues “center around verifying [whether] a plan is active and paid.” The glitches have affected “a very small percentage” of members, the company said in a statement.

“Our first priority is our members, so as we have become aware that someone is experiencing a problem, our Service team has been acting quickly to contact each person individually and promptly [to] resolve the matter,” the insurance company wrote.

But Denise Mouras said she had a different experience with the company’s service team.

She said she signed up for a Florida Blue plan in December during open enrollment through an agent, but when she logged into the insurance company’s website, she saw her old plan from last year. She tried to fix the problem through customer service, with no success.

“I would call the customer