Orlando Sentinel

Did you have a consumer

- By Kyle Arnold Staff Writer

complaint in 2017? You’re not alone. See a list of top grievances here in Florida.

Telemarket­ers and robo-callers were Floridians biggest consumer gripes of 2017, at least according to calls and emails to the state’s Department of Agricultur­e and Consumer Services.

Consumers complainin­g about violations of the National Do Not Call Registry were the top complaint for the second year in a row, getting nearly ten times as many complaints as landlord disputes, which ranked second.

Some 19,112 consumers complained about phone calls in 2017, up 11 percent from the year before. Of course, 2017 saw a huge spike in robo-callers and scammers using spoofed phone numbers to trick consumers into thinking calls were coming from local numbers.

Here is how the 2017 ranking breaks down: Do Not Call — 19,112 Landlord/Tenant — 2,164 Fuel/Petroleum — 1,555 Motor Vehicle Repair — 1,386 Medical Billing — 1,253 Communicat­ions — 1,160 Other/Miscellane­ous — 1,105 Travel/Vacation Plans — 1,028 Motor Vehicle/Sales Accessorie­s — 1,021 Constructi­on — 97 Rent prices spiked 15 percent in the Metro Orlando area over the last year.

Constructi­on made the list this year after not making it last year. Hurricane Irma ripped through the state in September and drew high demand for contractor­s for home and business repairs.

Those conditions meant this past year was a big one for scam potential.

The state logged more than 10,000 price gouging complaints in the first half of September, the same period that Floridians were preparing for, enduring and recovering from Irma.

The Florida Department of Agricultur­e and Consumer Services didn’t give any more details about the nature of the complaints. However, the Federal Trade Commission in March released their top lists of consumer complaints and 28 percent were related to debt collectors, 13 percent for imposter scams, 13 percent for identity theft and 10 percent for telephone and mobile services.

Last year also saw a big increase in the discovery of credit card skimming devices at gas stations. Some 613 stations were found with the illegal devices, which criminals install to try to steal credit and debit card data from consumers.

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