Seeking refund after hurricane closes hotel

I booked my Thanksgiving vacation from Chicago to San Juan, Puerto Rico, through American Airlines Vacations. I had reservations at the Caribe Hilton San Juan Hotel.

Immediately after the hurricane, I called Hilton corporate. A representative told me the hotel would be closed through Dec. 31 and that any paid reservations would be refunded in full by Hilton.

Over the next few weeks, I spoke with several American Airlines agents, who told me that until Hilton officially notified American Airlines Vacations, American would not discuss any options with me. I finally spoke with an agent who gave me options for other vacations but would not book anything, as American Airlines Vacations still had not received official notification from Hilton.

Finally, I received a voicemail from an American Airlines Vacations representative, who said I was not eligible for any refunds. He informed me that my only option was to accept credit with a one-year expiration date. I also had to make an immediate decision, even though American Airlines Vacations had refused many requests from me to resolve the situation for weeks.

When I tried to rebook, an agent told me there were no options in the Caribbean for the same dates. So I am now in the position of having no Thanksgiving vacation while American Airlines Vacations holds all my money.

Now, thanks to American Airlines Vacations, I will be using my vacation sitting at home. I’m very disappointed. Can you help me?