FCC chang­ing way it han­dles con­sumer com­plaints

Orlando Sentinel - - BUSINESS -

The na­tion’s top tele­com and cable reg­u­la­tor voted Thurs­day to change the rules that gov­ern its han­dling of con­sumer com­plaints, amid a last-minute firestorm of po­lit­i­cal op­po­si­tion. Among the changes is a dele­tion of lan­guage re­fer­ring to the Fed­eral Com­mu­ni­ca­tions Com­mi­sion’s ac­tive in­volve­ment in so-called in­for­mal con­sumer com­plaints — the sub­mis­sions com­monly used by con­sumers to re­port billing or pri­vacy prob­lems with their tele­phone com­pany, or in­de­cen­cies on ra­dio or tele­vi­sion. But crit­ics said the de­ci­sion would un­der­cut the FCC’s role in pro­tect­ing con­sumers, who sub­mit as many as 25,000 in­for­mal com­plaints a month.

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