Return orchestra to lobby perch
Orlando residents need to show their support for the Grand Floridian Society Orchestra before it’s too late.
I’ve traveled all over Europe, Britain, and the United States, staying at some of the world’s finest hotels. Never have I found what we’ve had right under our noses at the Grand Floridian Resort on Disney property. Perfect acoustics that encapsulate the enormous multi-story lobby with customer favorites that Disney guests have often requested. Everyone happily walking through that lobby with a full-blown orchestra creating indelible memories for young and old.
Some beancounter decided to unceremoniously banish the “Second Floor Orchestra” from their lofty second-floor perch. The orchestra is now a sideshow by the hotel front door, playing with a fraction of their previous volume in order to not upset guests checking in nearby.
The brand equity is what keeps drawing repeat customers back to the Grand Floridian. What makes that hotel one of the world’s best is the “Second Floor Orchestra.” Wait until repeat customers arrive to find their celebrations ruined as we did recently. We were literally heartbroken, didn’t feel like spending a penny, and left not long after filling out large guest comment cards.
To Disney’s credit, they always knock it out of the park. Not this time.
Time to speak up, past Grand Floridian customers, before it’s too late.
Will Graves Winter Park