Re­turn or­ches­tra to lobby perch

Orlando Sentinel - - OPINION -

Or­lando res­i­dents need to show their sup­port for the Grand Florid­ian So­ci­ety Or­ches­tra be­fore it’s too late.

I’ve trav­eled all over Europe, Britain, and the United States, stay­ing at some of the world’s finest ho­tels. Never have I found what we’ve had right un­der our noses at the Grand Florid­ian Re­sort on Disney prop­erty. Per­fect acous­tics that en­cap­su­late the enor­mous multi-story lobby with cus­tomer fa­vorites that Disney guests have of­ten re­quested. Every­one hap­pily walk­ing through that lobby with a full-blown or­ches­tra cre­at­ing in­deli­ble mem­o­ries for young and old.

Some bean­counter de­cided to un­cer­e­mo­ni­ously ban­ish the “Sec­ond Floor Or­ches­tra” from their lofty sec­ond-floor perch. The or­ches­tra is now a sideshow by the ho­tel front door, play­ing with a frac­tion of their pre­vi­ous vol­ume in or­der to not up­set guests check­ing in nearby.

The brand equity is what keeps draw­ing re­peat cus­tomers back to the Grand Florid­ian. What makes that ho­tel one of the world’s best is the “Sec­ond Floor Or­ches­tra.” Wait un­til re­peat cus­tomers ar­rive to find their cel­e­bra­tions ruined as we did re­cently. We were lit­er­ally heart­bro­ken, didn’t feel like spend­ing a penny, and left not long af­ter fill­ing out large guest com­ment cards.

To Disney’s credit, they al­ways knock it out of the park. Not this time.

Time to speak up, past Grand Florid­ian cus­tomers, be­fore it’s too late.

Will Graves Win­ter Park

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