Perfect time for rise of robots
Dutch restaurant turns to automation after lockdown starts easing
RENESSE, Netherlands — You can always count on a robot for perfect timing.
When Shaosong Hu saw robotic waiters serving food in China last fall, he knew what he wanted for his restaurant in the Dutch beachside town of Renesse.
He just didn’t have a clue how useful they would prove.
The coronavirus pandemic has turned a whimsical idea into perhaps a window into a dystopian future where a human touch may make people cringe with fear, and a waiter clearing the table sends a customer tense with stress — only to be relieved by a soothing brush with plastic.
“They came in just ahead of that time,” said Hu’s daughter Leah, who also works at the restaurant, the Royal Palace.
Now, his two shiny white-and-red robots glide across the dining area’s floor where they serve Chinese and Indonesian specialties like Babi Pangang and Char Siu.
“Hello and welcome” the robots say — in a voice
Their duties include greeting customers, serving drinks and dishes, and returning used glasses and crockery. It’s unclear whether diners will be expected to tip.
One thing the robots will certainly do is see that social distancing rules are respected.
“We will use them to make sure the 1.5 meters (5 feet) we need during the corona crisis,” Leah Hu said.
“I’ve had negative reactions,” she said, “such as saying it makes it impersonal.”
But it may prove just what customers crave. Dutch restaurants were allowed to reopen recently as lockdown restrictions are further eased. In a stab at quasi-human panache, one robot wears a chiffon scarf around its neck. And the hunt is on to give the two human names, with a competition already underway on Instagram.
“We don’t have a favorite yet. But the suggestion of Ro and Bot is out. We want to give them a normal name,” Leah Hu said.
Dutch restaurants have been hard hit by the crisis and were closed for over two months.
On Monday, restaurants were allowed to reopen, but with a maximum of 30 customers. That forced some layout adaptations in the Royal Palace where the robots’ programmed floor plan had to be
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And in the southern Zeeland province, the Hus don’t want to hear any complaints about the robots robbing young people of a job. They say it’s hard enough anyway to find staff in a rural region without any major city close by.
“They help us with the work we do,” Leah Hu said. “We are often busy and cleaning tables, and the robots give us an extra hand.”
It also frees up the human staff for some more personal contact.
“We are not disappearing. We are still here. They will always need people in this industry,” she said.
Adapting to the robots, even your own, remains a challenge. “For us, it is still trying to see what works,” she said.