Orlando Sentinel

911 service outages are reported across the country, apparently due to cell network issues

- By Jeff Weiner

Outages of 911 service, apparently due to network issues with certain cellphone carriers, were reported across the country on Monday.

Many mobile phone customers received automated alerts about 911 service issues, while local government­s in Central Florida and elsewhere issued their own warnings and instructio­ns for how to reach police.

“If you

have

difficulty calling 9-1-1, try a different phone,” an alert sent by Orange County said. “There are reported outages across Florida.”

The Orange County Sheriff’s Office said it has not been directly impacted by the outages but said dispatcher­s were having difficulty calling people back if they are disconnect­ed. People can also call the nonemergen­cy line at 407-836-4357.

Said the Kissimmee Police Department on Twitter: “Some cell phone carriers are reporting network issues, including problems calling 9-1-1. If you need KPD, we can receive texts to 9-1-1 or try calling our nonemergen­cy number at 407-846-3333.”

The Orlando Police Department also directed people in need of help to call its non-emergency number if calling 911 doesn’t work. That number is 321-235-5300. The Seminole County Sheriff ’s Office said people should call 407-665-6650 if emergency assistance is needed.

The website Down Detector, which tracks network outages, reported widespread issues with TMobile service on Monday afternoon, with pockets of outages detected across the country.

“Our engineers are working to resolve a widespread routing issue affecting voice & text,” the company tweeted. “Customers may experience longer care wait times. Please try third-party calling apps (FaceTime, WhatsApp, Signal) as a temp solution.”

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