PCWorld (USA)

The best online marketplac­es for selling your used devices

- BY ALAINA YEE

THESE DAYS YOU’RE NOT LIMITED TO ONLY EBAY OR CRAIGSLIST— THOUGH THOSE ARE STILL RIGHTFULLY POPULAR.

Whether it’s fairly new or old, sometimes you buy a device and then…it sits. Maybe you don’t like it, or maybe you find something better. Regardless, if you want to free up some space and recoup some of your initial investment, you have several options.

You can go about it in one of two ways: either through a buyback service like Decluttr ( go.pcworld.com/dclt) or Gazelle ( go. pcworld.com/gzle), or through an online marketplac­e like ebay or Facebook Marketplac­e. (To learn more about the distinctio­n, see our primer on how to sell old tech [ go.pcworld.com/h2sl].)

THE BEST WEBSITES FOR SELLING TECH

Online marketplac­es come in several flavors— some are auction based, others use a fixed price. Some limit transactio­ns to local, in-person exchanges, while others focus on online sales. You can choose the type of interactio­n and level of seller fees that make you most comfortabl­e.

The major names in this space are ebay,

Craigslist, Facebook Marketplac­e, Swappa, and Offerup. Though their features and policies overlap, each one has unique strengths and weaknesses that distinguis­h it from the competitio­n.

EBAY

Not only is ebay ( go.pcworld.com/ebay) one of the biggest and best-known marketplac­es, but it’s also the most flexible. You can choose between auction or fixed price (or both), with the option to accept best offers from buyers. You also can choose local pickup or to ship the item, or both.

Listings are free for the first 250 per month, with an up to 14.35% final value fee ( go.pcworld.com/fvfe) and $0.30 order fee. For shipped items, ebay deposits payments within two business days into the bank account put on file (a recent change not reflected properly in its sprawling help pages). For items picked up in person, you can opt to get paid in person via Paypal, cash,

checks, money orders, or cards. (However, ebay warns sellers against accepting checks and money orders.)

The major downside to ebay is its buyer protection policies. Even if you set a 15- or 30-day return period, buyers have up to six months to file a dispute about the item—and ebay is known to often side with the buyer over the seller. Take excellent photos and document as much of the transactio­n as possible to protect yourself.

CRAIGSLIST

Craigslist’s ( go.pcworld.com/crlt) no-frills, text-based classified ads may not look dazzling, but they come cheap—you don’t pay any fees to list or sell an item. You keep 100 percent of what you make. You have to make all exchanges in person, however, so you do have some risk to go with that high reward. Ask around and you will hear stories of devices getting stolen during the meet-up, without any recourse for the lost item or tracking down the thief. Craigslist has a list of tips for avoiding scams ( go. pcworld.com/ascm) and staying safe ( go. pcworld.com/stay), most of which are pretty much based on common sense. In general, choose a public, well-populated place for your meeting and insist on receiving cash as the method of payment.

FACEBOOK MARKETPLAC­E

You can use Facebook’s online marketplac­e ( go.pcworld.com/fbmk) in one of two ways. The first is as a place to list a classified ad, with all of the transactio­ns taking place in person for exchange of goods and payment. (Think Craisglist but with a much more attractive user interface.) Or you can think of it as a platform for selling and shipping goods online. In-person sales incur zero fees, while online sales require forking over 5% (or $0.40 minimum) per order ( go.pcworld.com/5epr). For online transactio­ns, Facebook sends your money to the bank account that you put on file about two weeks after the item is marked paid or five days after it’s confirmed as having been delivered.

Facebook’s primary advantage over Craigslist and ebay is the more public nature

of its user profiles. In theory, someone with a real Facebook profile has a stronger incentive to be a well-behaved buyer, unlike the mostly anonymous persons you’ll encounter through those two rival services. But that’s assuming, of course, that the person who buys your device has created a legitimate profile.

SWAPPA

Once upon a time, this “community market” had a unique hook: It essentiall­y served as an escrow service, holding onto the money paid during a transactio­n until both buyer and seller reported themselves satisfied. Nowadays, Swappa ( go. pcworld.com/swpa) primarily functions like an online version of

Craigslist or Facebook Marketplac­e’s in-person sales, with transactio­ns happening directly between buyer and seller. (Local swaps are an option as well, though.) Unlike its competitio­n, it has a strict policy on what can be listed—it won’t allow broken or damaged items. It also only allows certain types of tech: smartphone­s, laptops, smartwatch­es, cameras, and smart home devices.

Provided your older tech meets those criteria, you won’t pay any fees to Swappa as a seller. Instead, buyers foot the bill ( go. pcworld.com/ftbl). But that doesn’t mean you get off scot free. Money changes hands via Paypal, which does impose its standard merchant fee ( go.pcworld.com/mfee) of

2.9% plus $0.30 per transactio­n.

Swappa’s advantages over its main rival ebay are near-instantane­ous payments and a shorter amount of time for a transactio­n to close. Paypal’s buyer protection­s end after 60 days (in contrast to ebay’s six months),

thus shielding sellers from the possibilit­y of highly delayed buyer’s remorse.

OFFERUP

Like Facebook Marketplac­e, Offerup ( go. pcworld.com/ofup) allows sellers to conduct transactio­ns via in-person exchanges or online sales. But its focus on local selling shows in its surprising­ly high service fees ( go.pcworld. com/hisf) for shipped items: 12.9% of the sale price (or $1.99 minimum). What you do keep gets deposited into a bank account after a two-day buyer’s evaluation period, provided your buyer is satisfied with the device. Items paid for with cash incur no fees.

Buyers and sellers can opt in to the site’s Truyou identity verificati­on program for greater trust during transactio­ns. Your stateissue­d ID, cell phone number, and a selfie taken within the app are checked by the Offerup team, which adds a checkmark next to your name if the informatio­n bears out. Similar to Facebook, you can choose these types of buyers with a little more confidence than a random stranger on Craigslist— presumably, people willing to share personal details are less likely to scam or steal.

TIPS FOR SUCCESSFUL SALES

• Securely wipe your device before handing it over or shipping it out. Most laptops, smartphone­s, tablets, and even smart home devices retain personal informatio­n about you, and simply deleting it won’t purge that data properly.

• Clean the item before taking photos. Getting rid of dirt and light scuffs helps increase perceived value.

• Snap photos of your item in a well-lit area and from different angles. Get close-up shots of notable scratches, dents, and dings, and make sure they’re in focus. A crisp, clear photo enhances a used device’s appeal.

• Do comparison pricing before creating a listing. Look at ebay’s sold listings via the advanced search feature to decide on an ideal listing format and determine what price catches people’s interest.

• Describe the item honestly and in detail. When in doubt, give more informatio­n rather than less. Also document the item’s condition with clear photos to protect yourself should a buyer file a dispute.

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