Pittsburgh Post-Gazette

Now that Cuba is open, Americans aren’t going

- By Justin Bachman

America, did you miss the travel industry’s memo declaring Cuba the hottest new destinatio­n?

Apparently. Service to the long-time U.S. foe began in September, but after just five months the largest carrier to the island, American Airlines Group Inc., cut daily flights by 25 percent and switched to smaller jets on some routes. Meanwhile, Silver Airways Corp. reduced weekly flights to six Cuban cities and JetBlue Airways Corp. downsized its planes so as to match lower-than-expected demand.

“It’s going to take a really, really long time for [Cuba] to become a Caribbean destinatio­n that’s as popular as some of the other ones,” Andrew Levy, the chief financial officer for United Continenta­l Holdings Inc., told Bloomberg News in November.

While the rest of the Caribbean is hopping with the U.S. winter break crowd, Cuba has some unique problems. The big one is that airlines, with no real idea about demand, were overly ambitious when they jousted for the limited routes allowed by U.S. regulators. With a mandate for only 110 daily U.S. flights — 20 into Havana, the most popular destinatio­n — the carriers tumbled over each other last year to get a piece of the pie, leaving the island oversubscr­ibed.

The air rush into Cuba “wasn’t based on demand but speculatio­n. They had no history to look at,” said Karen Esposito, general manager of Cuba Travel Network, which specialize­s in tours to the island. Now they do.

Silver Airways described additional obstacles, pointing to the complicati­ons accompanyi­ng U.S. travel arrangemen­ts to Cuba, along with too much capacity from larger carriers. Still, spokeswoma­n Misty Pinson said, the Fort Lauderdale, Fla.based airline “is optimistic about the future growth potential in Cuba.”

Former President Barack Obama announced an opening of relations with Cuba in December 2014, calling previous U.S. policy, which sought to isolate the communist government, a failure.

Despite Mr. Obama’s efforts to spur U.S. engagement with the country, including a state visit in March, the 54-year-old U.S. embargo remains in place. The law prohibits tourism to the island by Americans and makes financial transactio­ns burdensome.

Today, most people traveling to Cuba individual­ly classify themselves as participan­ts in “people-to-people” exchanges, one of the dozen categories authorizin­g travel under U.S. Treasury regulation­s.

The policy thaw led to an immediate surge by “early adopters” who wanted to see the tropical island, said Tom Popper, president of Insight Cuba, a tour operator in New Rochelle, N.Y. “The number of passengers we were sending tripled in very short order, and it lasted all of 2015 and most of 2016,” he said. “And much of that was just the extraordin­ary level of awareness” of the Cuba policy changes.

But with liberaliza­tion has come a painful lesson in capitalism-for tourists, anyway. The new interest in Cuba led to rapid price inflation (as much as 400 percent) for state-run hotels, taxis, and other traveler servicesbe­fore any U.S. commercial flights had begun. Some rooms now cost as much as $650 per night, serving as a major deterrent to Americans hunting for novel warm-weather destinatio­ns.

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