For some, technology is the road to personal ruin
12-step meetings helping those with tech addictions
BELLEVUE, Wash. — The young men sit in chairs in a circle in a small meeting room in suburban Seattle and introduce themselves before they speak. It is much like any other 12step meeting — but with a twist.
“Hi, my name is,” each begins. Then something like, “and I’m an internet and tech addict.”
The eight who’ve gathered here are beset by a level of tech obsession that’s different than it is for those of us who like to say we’re addicted to our phones or an app or some show on a streaming video service.
For them, tech gets in the way of daily functioning and self-care. We’re talking flunk-your-classes, can’t-find-a-job, live-in-a-dark-hole kinds of problems, with depression, anxiety and sometimes suicidal thoughts part of the mix.
There’s Christian, a 20year-old college student from Wyoming who has a traumatic brain injury. His mom urged him to seek help because he was “medicating” his depression with video games and marijuana.
Seth, a 28-year-old from Minnesota, used video games and any number of things to try to numb his shame after a car he was driving crashed, seriously injuring his brother.
Wes, 21, a college student from Michigan, played video games 80 hours a week, only stopping to eat every two to three days. He lost 25 pounds and failed his classes.
Across town there is another young man who attended this meeting, before his work schedule changed — and his work places him squarely at risk of temptation.
He does cloud maintenance for a suburban Seattle tech company. For a selfdescribed tech addict, this is like working in the lion’s den, laboring for the very industry that peddles the games, videos and other online content that long has been his vice.
“I’m like an alcoholic working at a bar,” the 27year-old laments.
“The drugs of old are now repackaged. We have a new foe,” Cosette Rae says of the barrage of tech. A former developer in the tech world, she heads a Seattle area rehab center called reSTART Life, one of the few residential programs in the nation specializing in tech addiction.
Use of that word — addiction — when it comes to devices, online content and the like, is debated in the mental health world. But many practitioners agree that tech use is increasingly intertwined with the problems of those seeking help. An American Academy of Pediatrics review of worldwide research found that excessive use of video games alone is a serious problem for as many as 9 percent of young people. This summer, the World Health Organization also added “gaming disorder” to its list of afflictions.
It can be a taboo subject in an industry that frequently faces criticism for using “persuasive design,” intentionally harnessing psychological concepts to make tech all the more enticing. That’s why the 27year-old who works at the tech company spoke on condition that his identity not be revealed. He fears that speaking out could hurt his career.
“I stay in the tech industry because I truly believe that technology can help other people,” the young man says. He wants to do good.
But as his co-workers huddle nearby, talking excitedly about their latest video game exploits, he puts on his headphones, hoping to block the frequent topic of conversation in this techcentric part of the world.
The demons are not easy to wrestle for this young man, who was born in 1991, the very year the World Wide Web went public.
As a toddler, he sat on his dad’s lap as they played simple video games on a Mac Classic II computer. Together in their Seattle area home, they browsed the internet on what was then a ground-breaking service called Prodigy.
By early elementary school, he got his first Super Nintendo system and fell in love with “Yoshi’s Story,” a game where the main character searched for “lucky fruit.”
As he grew, so did one of the world’s major tech hubs. Led by Microsoft, it rose from the nondescript suburban landscape and farm fields, just a short drive from the home he still shares with his mom, who split from her husband when their only child was 11.
The boy dreamt of being part of this tech boom and, in eighth grade, wrote a note to himself. “I want to be a computer engineer,” it read.
Very bright and with a head full of facts and figures, he usually did well in school. He took an interest in music and acting but recalls how playing games increasingly became a way to escape life — the pain he felt, for instance, when his parents divorced or when his first serious girlfriend broke his heart at age 14. That relationship still ranks as his longest.
“Hey, do you wanna go out?” friends would ask.
“No, man, I got plans. I can’t do it this weekend. Sorry,” was his typical response, if he answered at all.
“And then I’d just go play video games,” he says of his adolescent “dark days,” exacerbated by attention deficit disorder, depression and major social anxiety.
He’d been seeing a therapist since his parents’ divorce. But attending college out of state allowed more freedom and less structure, so he spent even more time online. His grades plummeted, forcing him to change majors, from engineering to business.
Eventually, he graduated in 2016 and moved home. Each day, he’d go to a nearby restaurant or the library to use the Wi-Fi, claiming he was looking for a job but having no luck.
Instead, he was spending hours on Reddit, an online forum where people share news and comments, or viewing YouTube videos. Sometimes, he watched online porn.
He began attending meetings of the local group called Internet & Tech Addiction Anonymous in 2016 and landed his current job a couple of months later.
For a while now, he’s been stuck on Step 4 — the personal inventory — a challenge to take a deep look at himself and the source of his problems.
The young men at the recent 12-step meeting understand the struggle.
“I had to be convinced that this was a ‘thing,’” says Walker, a 19-year-old from Washington whose parents insisted he get help after video gaming trashed his first semester of college. He and others from the meeting agreed to speak only if identified by first name, as required by the 12-step tenets.
That’s where facilities like reSTART come in. They share a group home after spending several weeks in therapy and “detoxing” at a secluded ranch. One recent early morning at the ranch outside Carnation, Wash., an 18-year-old from California named Robel was up early to feed horses, goats and a couple of farm cats — a much different routine than staying up late to play video games.
Eventually, they write “life balance plans,” committing to eating well and regular sleep and exercise. They find jobs and new ways to socialize, and many eventually return to college once they show they can maintain “sobriety” in the real world. They’re also given monitored smartphones with limited function — calls, texts and emails and access to maps.
“It’s more like an eating disorder because they have to learn to use tech,” just as anorexics need to eat, says Hilarie Cash, chief clinical officer and another cofounder at reSTART, which opened nearly a decade ago.
The young tech worker, who grew up just down the road, didn’t have the funds to go to such a program — it’s not covered by insurance, because tech addiction is not yet an official diagnosis.
But he, too, has apps on his phone that send reports about what he’s viewing to his 12-step sponsor, Charlie, a 30-year-old reSTART graduate.