Note to read­ers on our re­sponse to vi­ral out­break

Richmond Times-Dispatch - - Front Page -

Dear read­ers,

As our news staff con­tin­ues to gather and de­liver the most rel­e­vant, re­li­able and cred­i­ble news cov­er­age of the COVID-19 pan­demic, we want you to know that we are tak­ing ex­tra mea­sures to keep our work en­vi­ron­ments safe.

We have in­structed our em­ploy­ees to work from home if they have health or per­sonal con­cerns and to ob­serve uni­ver­sal good hy­giene guide­lines, such as: wash­ing their hands fre­quently; main­tain­ing so­cial dis­tanc­ing; avoid­ing touch­ing their face; and cov­er­ing their mouth with a tis­sue or sleeve when sneez­ing.

We also have taken mea­sures to dis­in­fect the work­ing ar­eas at our fa­cil­i­ties to en­sure that the Rich­mond Times-Dispatch gets to you safely. We are en­sur­ing our pro­duc­tion and dis­tri­bu­tion fa­cil­i­ties are safe by clean­ing all sur­faces mul­ti­ple times each day. And we have sup­plied our car­rier force with gloves to en­sure the pa­per han­dling process is as safe as pos­si­ble.

Ad­di­tion­ally, we have taken the step of clos­ing the front counter at both our down­town Rich­mond and Hanover lo­ca­tions. We are still here to re­spond to cus­tomer needs, in­clud­ing sub­scrip­tion and ad­ver­tis­ing help. We’ll just do that over the phone, rather than in per­son, for the fore­see­able fu­ture.

Our news­room staff is work­ing non­stop to re­port on all as­pects of this health emer­gency, in­clud­ing pro­duc­ing sto­ries about clos­ings and can­cel­la­tions, med­i­cal reper­cus­sions, the de­ci­sion-mak­ing pro­cesses of lo­cal lead­ers and much more, such as ex­pert ad­vice and tips about how best to deal with the im­pact of the virus.

Ad­di­tion­ally, we are pro­vid­ing free ac­cess to COVID-19 news cov­er­age on our web­site, Rich­mond.com, so our en­tire com­mu­nity can stay in­formed.

Please know that we con­tinue to work hard to de­liver news you can use, whether in print, via our e-edi­tion, or through Rich­mond.com. Stay cur­rent by sign­ing up for break­ing news emails.

Timely and in­for­ma­tive jour­nal­ism helps read­ers make de­ci­sions and wade through the un­cer­tainty that comes with these chal­leng­ing times. We are com­mit­ted to our mis­sion of re­port­ing and de­liv­er­ing lo­cal, na­tional and in­ter­na­tional news, now more than ever.

Thank you for your sup­port of the Rich­mond Times-Dispatch and our em­ploy­ees and part­ners. If you need to con­tact any of our de­part­ments or have ad­di­tional ques­tions, please use the con­tact in­for­ma­tion listed be­low.

Sin­cerely,

Paul Far­rell, Pub­lisher

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