Struggle without broadband in a stuck-at-home nation

NEW YORK » In Sandwich, New Hampshire, a town of 1,200 best known as the setting for the movie “On Golden Pond,” broadband is scarce. Forget streaming Netflix, much less working or studying from home. Even the police department has trouble uploading its reports.

Julie Dolan, a 65-yearold retiree in Sandwich, has asthma. Her husband has high blood pressure.

Dolan doubts her substandard home internet could manage a remote medical appointment, and these days no one wants to visit the doctor if they can help it. That leaves 19th-century technology — the phone. “That is all I would have,” she says.

As schools, workplaces and public services shut down in the age of coronavirus, online connections are keeping Americans in touch with vital institutions and each other. But that’s not much of an option when fast internet service is hard to come by.

Although efforts to extend broadband service have made progress in recent years, tens of millions of people are still left out, largely because phone and cable companies hesitate to invest in far-flung rural areas. Government subsidies in the billions haven’t fully fixed the problem.

Many more simply can’t afford broadband. U.S. broadband costs more than in many comparable countries — an average of $58 a month compared to $46.55 across 29 nations, according to a 2018 Federal Communications Commission report.

Such disconnected people “already have to work harder to tread water,” said Chris Mitchell, who advocates for community broadband service at the Institute for Local Self-Reliance. “I don’t think people appreciated the magnitude of the problem.”

Even in cities, the high cost of internet access means many go without. Low-cost local alternatives such as libraries and cafes have shut down.