How to say no

In the words of former British Prime Minister Tony Blair, “The art of leadership is saying no, not yes.” Here are some ways to do that with your team:

Lay the foundation

Your employees will take a “no” much easier from you when they believe you appreciate and respect them. So be fair and kind from the get-go, and be sure to treat people equally.

Have a good reason

Yes, you're the boss, but a “no” will go down much easier if you have a good reason for doling it out. Perhaps the request is against company policy or it's simply a bad move for your department. Avoid the parental: Because I said so.

But don’t go overboard

State your reason or reasons for denying the request or idea in a polite but direct manner. Avoid apologizing excessively and belaboring the point; that can be just as painful for the one hearing the bad news.

Embrace your inner procrastinator

If you aren't able to decide on the spot, feel free to put off the decision until later. Use the space to consider the best approach. Broach the topic again when you're ready and deliver your judgment. Even if the person is disappointed, he or she likely will be pleased that you gave it some thought.