San Diego Union-Tribune (Sunday)
THE IMPACT ON PRODUCTIVITY
U-T ECONOMETER
Are Americans actually more productive working from home? Our panel of economists and executives weighs in.
YES
Depending upon experience level, working at home tends to be more productive. A recent Harvard Business Review study found working at home helped office workers “focus on the work that really matters.” Workers took on more responsibility for their own schedules, viewing actual work completed as more worthwhile to their employer as well as to themselves. They spent 12 percent less time drawn into large meetings and 9 percent more time interacting with customers and external partners.
YES
At least for those who can work from home. The ability to forgo commuting frees up a lot of time, particularly in areas where the commute is long and by car. Research shows that people are using that extra time to work more. There are some negative impacts in terms of lack of interaction with co-workers and with morale. It is probably too early to tell how big those problems are compared to the benefits of more time.
YES/NO
For some of us that need focus time and work mostly solo, the time saved from commuting and social distractions can enhance productivity. For those that need mentoring and collaboration with team members, or face distractions at home from kids, pets, spouses, working outside the home will be better. For most of us, a combination of the two will prove to be optimal, and management must learn how to combine isolation with collaborations and mentoring in the right proportions.
YES
Avoiding the stress caused by commuting is probably boosting the productivity of most employees now working from home. Beyond that, productivity depends on the new working environment, job role and personalities. People who have a private and quiet home environment are more productive than those dealing with constant interruptions. Those tasked with their own projects can perform better than those with assignments requiring close collaboration. Introverts also thrive in the more isolated environment versus extroverts.
YES
Most data shows productivity is not deterred by remote work. A recent survey by Mercer, a human resources and workplace benefits firm, showed 94 percent of 800 employers indicated productivity was the same or higher with their employees working remotely. Employees report getting more work done. Productivity will even increase as employers better equip employees to work remotely. The future of work will no longer be the place you go, but something you do productively — wherever.
YES
I’ve worked with teams remotely (home and shared offices) for years and seen a range of results. If employees are able to effectively create and control their environments to minimize interruptions, home offices can be a productive alternative to a daily office attendance. Yet, there are clear trade-offs and exceptions where the type of work, team rapport, certain personalities, etc. don’t work. I like to take my teams on workcations twice a year to set goals, brainstorm and have fun together.
YES
While the jury is still out on the longer-term analysis, now, they are more productive. Assuming the average physical commute and preparation for leaving (grooming) saved each way is 45 minutes in the morning and 30 minutes (no grooming needed) going home, even if two-thirds of the time saved is for non-work activities, 25 minutes have been saved net for work. Fewer cars on the road for those who still commute has additional benefits.
YES
Before COVID I was skeptical, at best. But we now have 2,700 back-office, administrative and support staff working from home and from all indications, they have been very productive. They take pride in their work and their contributions to the success of the organization, and will continue to be productive while working remotely. But I worry that our close organizational culture could be impacted if this was a long-term or permanent situation. Nevertheless, I’m a believer now.