Shippers boost staffs for the holiday crush

PORTLAND, Maine — The last holiday season was far from the most wonderful time of the year for the U.S. Postal Service: Sick and quarantined workers, a flood of packages from shoppers loath to set foot in stores and a last-minute dump of packages from overwhelmed private shippers.

Postal workers who recall packages and letters piled up in distribution hubs are better prepared this time as they gear up for another pandemic crunch. But low product inventories, and port and supply chain disruptions are creating new uncertainty about getting gifts delivered.

Already, workers are seeing a surge in holiday packages that began several weeks ago.

“A lot of the workers are saying, ‘Oh no. Here we go again,’ ” said Scott Adams, local president of the American Postal Workers Union in Portland.

The U.S. Postal Service and private shippers UPS and FedEx are bolstering their hiring — bringing in about 230,000 temporary workers — and taking other steps to ensure they don’t become overwhelmed by packages.

Nearly 3.4 billion parcels are expected to crisscross the country this holiday season, representing an estimated increase of about 400 million compared to last year, said Satish Jindel, from Pennsylvania-based ShipMatrix, which analyzes shipping package data.

When cards and letters are included, the U.S. Postal Service said it’ll be delivering more than 12 billion items.

“The pandemic is still here. The supply chain is a challenge that’s going to impact how people shop and how products move,” said Mark Dimondstein, president of the American Postal Workers Union, which represents more than 200,000 postal workers.

Despite the precarious situation, the Postal Service, UPS and FedEx are in better shape to handle the peak volume, and several trends could work in their favor, Jindel said.

More people are shopping in stores compared with last year, and people have been placing online orders earlier because they’re keenly aware of supply chain problems, Jindel said.