San Francisco Chronicle

Unfriendly skies

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Regarding “United CEO Munoz gives up his bonus” (Business News Roundup, Business, April 25): So United CEO Oscar Munoz claims he is showing “accountabi­lity” for a man being dragged off a United flight last year (due to overbookin­g) by forgoing his annual bonus, thus reducing his compensati­on from $18.7 million to $9.6 million?

Munoz, who initially blamed the injured passenger for creating this horrible situation, should have resigned — not taken a pay cut that still left him with a substantia­l salary. United, which has become notorious for poor customer service, should change its motto to “Fly the unfriendly skies.”

Eileen Fitzgerald, Pacifica

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