South Florida Sun-Sentinel (Sunday) - - People On The Move - By Cindy Kent South Florida Sun Sen­tinel

Rachel Richal, direc­tor of train­ing, for TooJay’s Deli, Bak­ery, Res­tau­rant, re­cently joined CHART, the Coun­cil of Ho­tel and Res­tau­rant Train­ers. This type of pro­fes­sional im­mer­sion is in her DNA, says Richal, who works out of the com­pany’s West Palm Beach head­quar­ters. She grew up in a fam­ily in­volved in the wine busi­ness; at age 15 worked as a cashier in a lo­cal deli in Miami, and in col­lege, started with TooJay’s as a server.

Be­ing trained and be­ing the trainer are the rungs on Richal’s ca­reer lad­der.

Richal re­ceived her BS in hos­pi­tal­ity man­age­ment from the Rosen School of Hos­pi­tal­ity Man­age­ment at the Univer­sity of Cen­tral Florida and is a Cer­ti­fied Hos­pi­tal­ity Trainer from the Amer­i­can Ho­tel & Lodg­ing Ed­u­ca­tional In­sti­tute.

About: CHART sup­ports the pro­fes­sional and per­sonal de­vel­op­ment of the train­ers, who then de­velop and im­prove the per­for­mance of more than 3 mil­lion team mem­bers in the hos­pi­tal­ity in­dus­try.

On the board

Why join this board: I al­ways try to push my­self to be bet­ter, so as a trainer, I am able to help oth­ers to be bet­ter at what they do.

How it mat­ters: In my job, I cre­ate and lead the com­pany’s train­ing pro­grams, drive or­ga­ni­za­tional cul­ture and sup­port op­er­a­tional ini­tia­tives. We have the abil­ity to cre­ate ex­pe­ri­ences for peo­ple and as train­ers, we are for­tu­nate to teach our teams how to achieve this. My in­volve­ment with CHART gives me more op­por­tu­ni­ties to learn from in­dus­try ex­perts. Ul­ti­mately, the cus­tomers ben­e­fit.

Chal­lenge: This is a multi-gen­er­a­tional work­force that is chang­ing at a fast pace, and as train­ers, we need to en­hance our skills to adapt to the dif­fer­ent Rachel Richal, direc­tor of train­ing for TooJay’s Deli, Bak­ery, Res­tau­rant, re­cently joined CHART, the Coun­cil of Ho­tel and Res­tau­rant Train­ers.

needs of to­day’s em­ploy­ees so they can con­tinue to pro­vide amaz­ing hos­pi­tal­ity to their guests.

On-the-board eti­quette tip: It takes to­tal team col­lab­o­ra­tion


En­gage: Since get­ting in­volved with CHART in 2013, I have grown both per­son­ally and pro­fes­sion­ally as a trainer and speaker. Look for out­side or­ga­ni­za­tions that sup­port your pro­fes­sional de­vel­op­ment so you can learn from oth­ers who share your pas­sion.

Be cu­ri­ous: Never stop learn­ing and look­ing for op­por­tu­ni­ties to grow. Read ar­ti­cles, ask ques­tions, take on re­spon­si­bil­i­ties, teach oth­ers what you know and they will re­turn the fa­vor.

Take risks: The worst that could hap­pen is that you’ll grow for try­ing some­thing new

More pho­tos & news:

View/sub­mit: PEO­PLE/hires, pro­mo­tions; COM­PANY NEWS/com­mu­nity out­reach, of­fice par­ties, grand open­ings; BUSI­NESS EVENTS/net­work­ing, sem­i­nars, work­shops


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