TRAINING HER SIGHTS ON SUCCESS OF OTHERS
Rachel Richal, director of training, for TooJay’s Deli, Bakery, Restaurant, recently joined CHART, the Council of Hotel and Restaurant Trainers. This type of professional immersion is in her DNA, says Richal, who works out of the company’s West Palm Beach headquarters. She grew up in a family involved in the wine business; at age 15 worked as a cashier in a local deli in Miami, and in college, started with TooJay’s as a server.
Being trained and being the trainer are the rungs on Richal’s career ladder.
Richal received her BS in hospitality management from the Rosen School of Hospitality Management at the University of Central Florida and is a Certified Hospitality Trainer from the American Hotel & Lodging Educational Institute.
About: CHART supports the professional and personal development of the trainers, who then develop and improve the performance of more than 3 million team members in the hospitality industry.
On the board
Why join this board: I always try to push myself to be better, so as a trainer, I am able to help others to be better at what they do.
How it matters: In my job, I create and lead the company’s training programs, drive organizational culture and support operational initiatives. We have the ability to create experiences for people and as trainers, we are fortunate to teach our teams how to achieve this. My involvement with CHART gives me more opportunities to learn from industry experts. Ultimately, the customers benefit.
Challenge: This is a multi-generational workforce that is changing at a fast pace, and as trainers, we need to enhance our skills to adapt to the different Rachel Richal, director of training for TooJay’s Deli, Bakery, Restaurant, recently joined CHART, the Council of Hotel and Restaurant Trainers.
needs of today’s employees so they can continue to provide amazing hospitality to their guests.
On-the-board etiquette tip: It takes total team collaboration
Engage: Since getting involved with CHART in 2013, I have grown both personally and professionally as a trainer and speaker. Look for outside organizations that support your professional development so you can learn from others who share your passion.
Be curious: Never stop learning and looking for opportunities to grow. Read articles, ask questions, take on responsibilities, teach others what you know and they will return the favor.
Take risks: The worst that could happen is that you’ll grow for trying something new
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