Nonsmoker fumes over misleading reservation

I have a concern that I tried addressing with a specificDays Inn and withWyndham, which owns Days Inn, but have not received a response. I recently stayed at theDays Inn in Fernandina Beach, Fla. I made a reservation for a nonsmoking room andwas given a smoking room when I checked in.

I spoke with a manager, who told me hewas sorry he couldn’t offer me a nonsmoking room. The only rooms the hotel had left to sellwere smoking rooms.

So, my question toWyndham is: Is it their policy to accept a reservation for a nonsmoking room when no such room exists? Iwrote toWyndham, but after several emails, it stopped answering.

I understand that a hotel cannot always guarantee a nonsmoking room. But the manager admits nonewas available when I mademy reservation. I neverwould have completed the reservation had I known that. Theywould have charged me a day’s stay had I not shown up; they should compensate me a day’s stay for not having the room.

I do feelWyndham andDays Inn should somehowbe accountable for this misleading action.