The Arizona Republic

Mistakes are chance to grow

- Harvey Mackay can be reached through his website, www.harveymack­ay.com.

I’ve often said the greatest mistake a person can make is to be afraid to make one.

To be successful, you must come to terms with the notion that you will make mistakes. In fact, you often need to increase your failures to become more successful. Mistakes don’t make you a failure. I always say, if you want to triple your success ratio, you might have to triple your failure rate.

Mistakes are OK as long as you learn from them and don’t repeat them. As Confucius said, “A man who has made a mistake and doesn’t correct it is making another

mistake.” I say it a little differentl­y: One mistake will never kill you. The same mistake over and over will.

This concept is perfectly illustrate­d in the story of the fellow who was explaining to his neighbor how he got a burn on his right ear. “I was getting ready to iron my shirts, and the phone rang. I picked up the iron by mistake.”

The neighbor replied, “Well, then, how did you burn your left ear?”

“The same guy called back five minutes later.”

Tom Watson Jr. was the CEO of IBM from 1956 to 1971. A senior executive made a large mistake costing the company a bunch of money. When Watson called him into his office, the executive said something like, “I suppose you’re going to fire me.” Watson replied, “Not at all, young man. We have just spent a fortune educating you.”

The great inventor Thomas Edison said, “I have not failed. I’ve just found 10,000 ways that won’t work.” When Edison’s factory burned down with much of his life’s work inside, he said: “There is great value in disaster. All our mistakes are burned up. Thank God we can start anew.”

Both business legends saw mistakes as investment­s in learning. They recognized the value of real-life lessons. When you mess up, seize the opportunit­y to get educated! Unfortunat­ely, many people don’t learn from their mistakes because they are consumed with trying to place the blame on someone else.

Keep in mind that if you’re not making mistakes, you’re not taking any risks, and that could mean you’re not making progress.

Here’s advice on turning around your mistakes:

» Be honest. Never try to cover up mistakes. The earlier you ’fess up, the faster you’ll be able to correct the problem while maintainin­g your credibilit­y.

» Take responsibi­lity. Your bosses and customers don’t want to hear excuses, and because it’s rare for managers to take that kind of responsibi­lity, it’s a powerful way to show a sense of accountabi­lity for your actions (and those of your team). Then figure out what you can do to fix it.

» Follow up and follow through. Sometimes simple mistakes point to more complex problems that need to be corrected. A thorough evaluation can reveal something about your habits or the work processes that needs to improve. Schedule a meeting, if necessary, to explore what went wrong and how to avert similar errors. Insight from others can often shed light on where things went wrong.

» Use the opportunit­y to turn around a situation. Mistakes often are prime times for people to turn bad situations into positive ones.

Mackay’s Moral: There are really no mistakes in life; there are only lessons.

 ?? HARVEY MACKAY ??
HARVEY MACKAY

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