The Atlanta Journal-Constitution

BAGGAGE DELAYS COULD PAY OFF FOR TRAVELERS

New measure calls for airlines to promptly reimburse passengers.

- By Kelly Yamanouchi kyamanouch­i@ajc.com

A new measure signed into law this month will require airlines to refund baggage fees when bags are delayed.

With the new law, “passengers won’t have to spend a ton of time tracking down a refund when the airline doesn’t deliver,” U.S. Sen. John Thune (R, S.D.), chairman of the Senate Commerce committee, said earlier this month.

The measure in a Federal Aviation Administra­tion re-authorizat­ion extension bill directs the U.S. Transporta­tion Secretary to issue regulation­s on the matter within a year.

The new regulation­s would require an airline to “promptly provide to a passenger an automated refund for any ancillary fees paid by the passenger for checked baggage” if the bag is not delivered within 12 hours of arrival of a domestic flight, or within 15 hours of arrival of an internatio­nal flight.

The passenger would need to notify the airline of the lost or delayed baggage to get the refund.

Atlanta-based Delta Air Lines charges $25 for a first checked bag and $35 for a second checked bag on domestic flights.

As it stands now, if a bag is delayed more than 12 hours on a Delta flight, the passenger must apply online for a rebate. The rebate would be a $25 electronic travel voucher — not cash.

If two checked bags are delayed, the maximum rebate from Delta is a $50 travel voucher — less than the total $60 in fees for two checked bags. Those whose bags are permanentl­y lost can get more compensati­on, according to Delta.

Southwest Airlines, the second-largest carrier at Hartsfield-Jackson, allows passengers to check two bags for free.

U.S. airlines collected more than $900 million in baggage fees in the first quarter of 2016, according to the U.S. Bureau of Transporta­tion Statistics.

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