Has a worker broken a rule? What to say

Encourage the rule-breaker to self-correct.

No one likes to discipline team members, but if you’re a manager, eventually you’ll face a gut-wrenching moment when you have to enforce the organization’s rules.

Here are some guidelines to help you discuss rule-breaking behavior fairly and effectively:

■ Define the rule clearly. With new rules, hold a team meeting to discuss how they’ll influence day-to-day activities. When enforcing a long-standing rule, be sure that both you and the rulebreaker understand it fully. This ensures no one violates a rule twice because of ignorance.

■ Discuss its purpose. Many people don’t understand either the required behavior or the reason behind a specific rule. Others need coaching on how a seemingly unimportant rule — a dress code for example — can change the team or even the entire organization for the better.

■ Itemize violations and ask for explanations. Replace phrases like “you always” or “you never” with specific instances of violations. Listen carefully for the employee’s reason, which often helps you to devise ways to fix the problem (as well as alerting you to truly extenuating, forgivable circumstances).

■ Encourage the rulebreaker to self-correct. This helps two ways: the employee may come up with alternatives you wouldn’t have; and the process gives the person greater ownership of the solution — and thus more interest in seeing it succeed.

■ Establish a plan for compliance or further disciplinary steps. Depending on context and circumstances, you may decide an infraction deserves only an informal warning. However, if the infraction is major, give the rule-breaker a clear view of the behavior about which you’re requiring a timeline for compliance, and the consequences of any further violation. Notes: Weekly volume as a percentage of company’s total outstanding volume. Not available. Not calculable. Not meaningful — avg. P-E exceeds 100. Loss this year, earnings last year. Loss both years. - Net for 12 Mos gives the company’s per-share income or loss for the last 12-month period reported. Ind Yld% (indicated yield) is quarterly dividend multiplied by four and divided by closing price.