Four Seasons Hotel worker delivers room service with a smile

During Super Bowl LIII, Abby Hagos will start her work shift at 5:30 a.m., when many Atlantans are hitting the snooze button for an extra hour or so to sleep.

Hagos delivers room service to guests at the Four Seasons Hotel in Midtown.

She’s been at the luxury hotel chain for 22 years, one of the longest-serving employees at the hotel.

Her goal, she said, is to make the dining experience memorable for guests.

She does so with a smile, timeliness and friendly demeanor. It’s a practice she has honed after several years in the industry.

When they do, many remember Hagos because she doesn’t mind going the extra mile.

One of her co-workers makes a delicious tea, which is good for energy and to help with cold symptoms. If Hagos notices, a guest feels under the weather, she suggests they try the tea.

She won’t identify some of the famous people who have stayed in the hotel. If she recognizes a guest who is registered under another name, she refers to them by the name they have given the hotel.

More than 150,000 out-of-town fans are expected to visit the city during Super Bowl LIII.

A native of Eritrea, Hagos moved to the United States in 1984 with her husband. The two met in Sudan and are the parents of three adult children.

She’s been named employee of the month. Twice.

“I’m proud of myself for working here,” she said.

Abby Hagos