The Atlanta Journal-Constitution

AI tools that can have humanlike discussion­s coming to Slack

- Washington Post

New artificial intelligen­ce tools that can have humanlike conversati­ons, create images and answer complex questions have popped up rapidly over the past year. Now they’re coming to Slack.

Business software giant Salesforce, which bought the office communicat­ion app in 2021, announced a deal Tuesday with CHATGPT maker Openai to bring the company’s chatbot technology into Salesforce’s products. Inside Slack, the bot will be able to summarize conversati­ons, draft replies and help users research topics.

The tech artificial intelligen­ce technology will also be integrated into Salesforce’s sales software, which is used by tens of thousands of companies and organizati­ons to market and sell products.

The deal is the latest in a stampede as tech companies seek to deploy “generative AI tech” into their products. Microsoft announced a multibilli­on dollar deal with Openai in January to use its tech to answer questions directly in its Bing search engine, while Google has said its bot, called Bard, will be available to the public soon, too. Proponents of the tech say the chatbots will revolution­ize how people interact with computers and software, while skeptics point out that the bots make glaring mistakes.

Neverthele­ss, there’s a flurry of new product announceme­nts and deals with AI companies, especially Openai. Salesforce’s announceme­nt comes one day after Microsoft said it would put CHATGPT into its products that compete directly with Salesforce’s.

Microsoft has already added chatbots to some versions of its Slack competitor, Teams.

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