Cap­i­tal Man­age­ment Ser­vices looks to fill 100 jobs

Call-cen­ter op­er­a­tor cites ad­di­tional work

The Buffalo News - - BUSINESS - By Matt Glynn

Cap­i­tal Man­age­ment Ser­vices keeps on grow­ing.

The call-cen­ter oper­a­tion, which pro­vides debt col­lec­tion and cus­tomer ser­vice for clients, is hir­ing to fill 100 jobs, said Larry Costa, the pres­i­dent.

“We’re do­ing out­stand­ing work for our clients, so they’re re­ward­ing us with ad­di­tional work.”

Costa de­clined to iden­tify the clients, cit­ing con­fi­den­tial­ity agree­ments, but de­scribed them as “among the largest fi­nan­cial in­sti­tu­tions in the coun­try.”

Cap­i­tal Man­age­ment Ser­vices has about 800 em­ploy­ees spread across four lo­ca­tions in the Buf­falo Ni­a­gara re­gion.

The com­pany has two lo­ca­tions in South Buf­falo and two in Amherst. It has a fifth lo­ca­tion in Penn­syl­va­nia, with 175 em­ploy­ees.

The com­pany has ex­panded the scope of its busi­ness since it was es­tab­lished in 2000, Costa said.

“We started as a col­lec­tion agency, but we’re re­ally di­ver­si­fied. We do all types of call cen­ter work.”

Along with col­lec­tions, the com­pany pro­vides cus­tomer ser­vice work in­clud­ing an­swer­ing ques­tions about cus­tomers’ ex­ist­ing mort­gages, loan ver­i­fi­ca­tion for an on­line lender, and ac­ti­va­tion of cus­tomers’ credit cards.

“We’ve re­ally changed the com­plex­ion of the com­pany, and we’re do­ing very well,” Costa said.

Peo­ple in­ter­ested in ap­ply­ing for the jobs can call 566-2600.

The com­pany needs to hire a mix of agents and man­agers to per­form call cen­ter work.

Costa said the pay range starts as low as $13 per hour, but new hires can make more based on their level of experience.

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