County must do better to get us access to the world
I am not one to complain having spent 40 years in the military and having been all over the world, as I have seen it all.
However, living 30 minutes from our nation’s capital, I cannot connect to the world with internet or television.
How can this be?
I am not sure the Calvert County Board of County Commissioners knows what a majority of Calvert residents must go through just to watch news or connect to the internet.
Most recently, I had trouble with both satellite television and DSL internet and had the most embarrassing contact with both companies. It is bad enough both companies have call centers on another continent and a language barrier exists, but it is worse when you ask to speak to a supervisor in the U.S. and you are unable to.
Our neighborhood of Sixes Road and Route 231 had a DSL internet outage for a few days. Eventually, Verizon restored service, but it was so poor that all of us in our area were complaining of slow and spotty internet.
When I called Verizon in an unknown country, they told me that hardline DSL is only guaranteed at 1 to 3 megabytes per second.
I was told that since I was currently receiving 2 megabytes per second, I should be happy.
To resolve slow issues, I should only have one device at a time hooked up to my DSL, so I should disconnect all other devices (laptop, iPad, Alexa, Google, alarm system, etc.).
I tried to explain that my Verizon cellphone was getting 17 megabytes per second — how can a hardline only give me 2 megabytes per second and be acceptable?
Nonetheless, as we do not have cable access in our area, I am out of luck and must accept poor internet service.
Next came my DirecTV with intermittent scrabbled signals.
After two hours on the phone, I could not speak to a supervisor in the U.S., I was only allowed to speak to someone in their call center.
I ended up scheduling a service call and was amazed that the service technician knew there was a signal issue DirecTV-wide and nothing could be done.
I must live with it, as that is all that we have.
I was shocked when I saw The Calvert Recorder article on Dec. 14, “Board OKs franchise renewal with Comcast,” and that the commissioners did not include internet services in the contract.
As the world grows, it is the internet that connects us all.
How can we be 30 minutes from Washington and not be able to use the internet?
The commissioners need to address access for all.
Sadly, being on a private road, my home is a quarter-mile from Sixes Road, and unless I am prepared to spend big bucks on having a line installed, I am out of luck for ever having cable access, but the three other homes on our street will meet the 300-foot access requirement. The requirement should have been each home being 300 feet so as they come down our road, all of us will be 300 feet from each other and all have access, or at least address private roads.
Commissioners, please represent us and get all of us cable access to the world.