Seek peers’ advice on managing nightmare boss
Marie McIntyre
Q: After starting a new job three months ago, I quickly discovered that my boss is a nightmare. She argues about everything and seems to enjoy yelling at people. Whenever I bring up a work problem, she just rolls her eyes and shakes her head.
The worst part is that I have received almost no training. Before I was hired, my manager said she would thoroughly instruct me and answer all my questions. However, she has made it clear that she doesn’t like to be bothered.
This woman has been with the company for years, so I’m stuck with her as my boss. But the job pays extremely well, my coworkers are great, and I plan to work here for only two years. Should I put up with this aggravation or just leave?
A: Because you have several good reasons to stay, perhaps you should try to develop coping mechanisms. As a new employee, you might find your coworkers to be a helpful resource. When dealing with a difficult manager, co- workers can often make life bearable by strategizing solutions.
Look for experienced colleagues to help train you. Given their history with this dysfunctional manager, they should understand your problem. Perhaps they will help you create a training plan.
If certain employees seem adept at communicating with your boss, learn from them which topics to avoid and techniques for asking questions and avoiding arguments.
Q: I supervise a group of drivers who pick up deliveries in the morning and then head out on their routes for the rest of the day. I see them for only 30 minutes before they leave. As a new manager, I would like to create a positive work environment, but how can I do that with so little time?
A: Make the most of the time you have. Surveys have shown leadership style to be a strong predictor of job satisfaction. During daily contacts with your team, try to be as helpful, supportive and encouraging as possible.
Regularly remind them of the importance of their work. Your drivers are not just dropping off boxes, but also insuring that valued items arrive safely and on time.
To promote camaraderie, consider asking them to share brief stories about their customers, driving experiences or job tips. If you communicate via email or text, take those opportunities to share information or request input.