Whole Foods apologizes for pricing mistakes

Whole Foods Market apologized to its shoppers for incorrect pricing, a week after a New York investigation found that the natural food grocer routinely overcharged for prepackaged fruits, vegetables and deli meats.

“Straight up, we made some mistakes,” said coCEO Walter Robb, as he stood beside co-CEO John Mackey in a YouTube video. “We want to own that.”

Robb and Mackey said that the pricing mistakes were unintentional and that the company will increase its training at stores around the county. Going forward, Whole Foods will give items away for free if customers discover they were overcharged. “We apologize to our customers for any discrepancies that may have occurred,” the company said.

New York’s Department of Consumer Affairs said an investigation found that Whole Foods stores in the city regularly overcharged customers. The department tested 80 types of prepackaged items and found all of them had mislabeled weights. the body control module.

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