The Commercial Appeal
Study finds Lexus one of most reliable car brands
Looking for a dependable vehicle? Kia, Buick and Chevrolet are some of your best nonpremium bets, according to a new report from J.D. Power.
The analytics company’s annual vehicle dependability study found 186 problems per 100 vehicles on average, a slight improvement from last year’s score of 192.
A year-over-year improvement is expected as manufacturers learn from past mistakes, according to Frank Hanley, senior director of auto benchmarking at J.D. Power.
“This means as many consumers are keeping their vehicles for a longer period of time they can expect less issues than they have in the past,” he told USA TODAY in an emailed statement. “Looking at what models are holding up over time before purchasing is the best way to avoid problems in the long run.”
The study, released Thursday, looked at how 2020 model-year cars are performing in terms of quality, appeal and component replacement. The findings
are based on responses from more than 30,000 owners fielded in August through November 2022.
Here are the brand rankings based on the number of problems per 100 vehicles, according to J.D. Power’s 2023 U.S. vehicle dependability study. The industry average is 186. h Lexus: 133 h Genesis: 144
h Kia: 152 h Buick: 159 h Chevrolet: 162 h Mitsubishi: 167 h Toyota: 168 h Hyundai: 170 h Mini: 170 h Nissan: 170 h Dodge: 172 h Cadillac: 173 h Mazda: 174 h GMC: 175 h BMW: 184 h Ram: 189 h Jeep: 196 h Honda: 205 h Infiniti: 205 h Porsche: 208 h Acura: 211 h Subaru: 214 h Volvo: 215 h Volkswagen: 216 h Chrysler: 226 h Jaguar: 229 h Mercedes-benz: 240 h Ford: 249 h Audi: 252 h Lincoln: 259 h Land Rover: 273
The highest-ranking premium brand was Lexus, and Kia was the highestranking mass market brand.
Mass market brands had a better overall score than premium brands. The gap between the two has been growing, probably because premium brands are the first to roll out new features and offer more technology.