The Dallas Morning News
Deputies test telepsych service
Pilot program allows them to offer urgent video chats in the field
HOUSTON — The nice old man near Old Town Spring calls 911 every month or so to complain about people hiding in the attic of his home.
There’s nothing there, except the inventions of his dementia and schizoaffective disorder. But he’s now on a first-name basis with members of the Sheriff’s Office Crisis Intervention Response Team.
They don’t arrest him, not even when they find 55 gallons of gasoline stashed in the attic to keep out the imaginary people.
Now the Harris County Sheriff’s Office may have a better solution. A new telepsychiatry pilot program will arm deputies with tablets equipped to dial in to psychiatrists for urgent video chats, offering professional help out in the field to people who don’t necessarily need to go to jail or an emergency room.
The program, which started last week, is believed to be the first of its kind in the country, officials said.
“It will help better assess things and find a better outcome,” said Sheriff Ed Gonzalez. “We can better pinpoint the best way to deal with each individual.”
Telepsychiatry programs are already in use in some county jails and juvenile lockups, but the possibility of using them in the field is the brainchild of Dr. Avrim Fishkind, a psychiatrist who is CEO of Houston-based JSA Health Corp.
“If you think about it, the rub with psychiatrists is that there aren’t any — it takes months to see them,” he said. “I kind of got tired of hearing people complain we were never there to help anybody.”
Now, they’ll be on call 24/7. But aside from making psychiatrists more accessible to those in the throes of a mental health crisis, the program could end up saving the county money.
“These are multimilliondollar savings, potentially,” Fishkind said. “Typical mental health and jail stays are thousands of dollars.”
Fishkind’s company, founded in 2007, already makes use of a fleet of 70 psychiatrists to offer telemedicine services from California to Louisiana. But those services weren’t portable; most of the clients were hospitals and community clinics.
So to bring the concept to the streets, he approached Cloud 9, an Austin-based startup that had already developed an app to let psychiatrists securely video chat with clients in their homes.
With a few tweaks to the software, developers were able to make the program work for first responders in the field. Verizon pitched in to offer free use of tablets and the cellular network, and the pilot was born.
The program will run for eight weeks or until it’s used in 25 to 30 calls, whichever comes first, according to Frank Webb, a Sheriff’s Office project manager.
For starters, only a handful of deputies and supervisors will carry around the telepsych-equipped tablets.
The logistics are straightforward. When a deputy or the Crisis Intervention Response Team is dispatched to a call involving a mental health crisis, they can dial in to alert JSA. Then, according to JSA clinical operations manager Terrie Mayfield, the call goes into a queue for help, and by the time authorities arrive, a psychiatrist can be on standby.
After a video chat session, the psychiatrist will be able to help frame a solution.
So the next time the elderly man in Spring dials 911, a deputy could rush to the scene with help in hand. And the crisis response team could direct its resources to higher-level crises.
It will work better for some scenarios than for others.
“If we are called for someone being suicidal and then we get there and say they’re not — that would be perfect for this program,” sheriff’s Deputy Don Hess said during a training session at JSA this month.
“But a guy naked with underwear on his head in the middle of the roadway? Meh, we’ll probably leave this in the car,” he said, gesturing to a tablet on the table.
In some cases, the telepsych consult will lead to a referral to the Neuropsychiatric Center — or, if that’s full, the emergency room or hospital. But in other cases, the psychiatrist might determine there’s no threat, call in a prescription, or recommend other counseling.
“The goals are to reduce the transportation of patients to the hospital, and see if we can resolve some of these situations in the field and utilize other resources,” Webb said.
In theory, having a clinician on call at all times could achieve that goal. But that’s a pricey proposition, and guessing where to deploy a professional could be a challenge in an area the size of Harris County.
Greg Hansch, public policy director with National Alliance on Mental Illness Texas, offered glowing support for the program.
“It has a lot of potential,” he said. “It can help people access mental health treatment and keep people out of settings that they don’t need to be in.”
But despite the optimism, everyone involved admitted it’s not clear that the project will work. Will people in crisis on the street want to get help through an app? Will deputies feel comfortable using it? How soon should they make the call for help?
“A lot of the pilot is just to test the viability and the technology of doing this,” Fishkind said.
But if it does work, Fishkind has ambitious dreams for the future.
“In my fantasy world, we work with Amazon to use drones to deliver drugs to the site,” he said. “I’ve got to get Uber to provide free transportation and Amazon for the delivery service. You’ve got to think outside of the box.”
“It can help people access mental health treatment and keep people out of settings that they don’t need to be in.”
Greg Hansch, public policy director with National Alliance on Mental Illness Texas