Tech startups target financial services
It may not be much longer before bank branches join video-rental stores and record shops as relics of a bygone era.
Silicon Valley is pressuring banks to change their ways or risk becoming the latest industry overtaken by technology. Hundreds of startups are offering easier and cheaper ways to save, borrow, spend and invest. They are doing it by shifting the battleground to smartphone apps and websites, which function as digital offices that are accessible around the clock with minimal staffing, and by lowering fees.
Given how much customers dislike it, the financial services industry seems ripe for “disruption,” as Silicon Valley likes to call industry upheaval. These financial technology, or “fintech,” startups may also soon get further validation from a key banking regulator. Comptroller of the Currency Thomas Curry last week announced plans for a special national bank charter that would allow fintechs to offer their products without having to get regulatory approval state to state.
A big, bold approach
A recent survey of the financial services industry by the research firm Gartner Inc. found that 70 percent of respondents considered fintech startups to be a bigger threat than their traditional rivals.
“Whenever I talk to big banks, they ask, ‘What are the disruptors doing? Which of their ideas can I copy?’ ” says Forrester Research analyst Oliwia Berdak.
With their guard up, the much bigger banks are more likely to drive many of the fintech startups out of business if they don’t acquire them first, says Gartner analyst Rajesh Kandaswamy.
About $850 billion in consumer banking revenue in the U.S. alone is at stake. Fintech captured just 1 percent of that last year, according to a Citibank study. By 2023, though, Citibank expects fintech to control 17 percent of a $1.2 trillion market.
“During the next 10 years, we are going to create an international company that will be like nothing the financial services industry has ever seen,” boasts Baiju Bhatt, co-founder of Robinhood, a stock brokerage that does not charge any commissions for its more than 1 million customers to buy and sell shares. To make money, Robinhood recently introduced a $10 monthly service that allows trading when the stock market is closed and offers higher borrowing limits.
At online lender Affirm, CEO Max Levchin is attempting to reshape finance for a second time after making his first big splash in Silicon Valley as a co-founder of PayPal, a digital payment service born in the 1990s.
Helped by his pedigree, Levchin has raised $525 million to back Affirm’s focus on consumers who do not like or cannot get credit cards. Instead of providing a revolving line of credit with high interest rates that compound, Affirm has developed its own formula to identify borrowers able to repay loans in equal installments in time frames ranging from three months to one year.
Although many consumers rarely expect big banks to act in their best interests, they typically consider them to be a safer place to keep money because of their long histories in business, says Forrester’s Berdak. Like the big traditional banks, most digitalonly banks also offer government-backed insurance on deposits, but Berdak says that is not enough to overcome lingering doubts about their long-term prospects.
Fintech’s target market so far has been the millennial generation, the 18- to 34-yearolds who typically have a deeper attachment to their smartphones than any bank.
They are customers like Fred Miller, who opened his first account as a teenager a decade ago and quickly became disillusioned with the array of fees charged for everything from late payments to ATM withdrawals.
After years of frustration, Miller defected to Simple, a digital bank that Australian immigrant Josh Reich started in 2010 after concluding that U.S. banks “went out of their way to screw customers out of their money.”
Besides eschewing service fees, Simple also offers money management tools that help their customers set aside money. Miller credits those tools for helping him and his wife, Emily, repay $30,000 in student loans and squirrel away enough money for a trip to New Zealand earlier this year.
Miller doesn’t think it would have happened had they kept their money in a traditional bank.
“I never really understood how a bank could let me spend money that wasn’t in my account and then charge me a fee for it,” Miller says. “How is anyone supposed to get ahead in life if their bank is not friendly to them?”