Some companies slowly return to office, while others not ready
A year and a pandemic ago, more than 100,000 people filled the central business district in Charlotte, N.C., pouring out of offices, including several recently built skyscrapers, and into restaurants, bars and sports venues. Then as the coronavirus sent employees to their homes, much of the city center quickly went quiet and dark.
The return of those employees to their offices has been halting and difficult. Last fall, Fifth Third Bank began bringing back workers but soon reversed course. Lending Tree, which is moving from the suburbs to the city, is waiting for the end of the school year. Wells Fargo has delayed its return to the office several times, telling its employees recently that they will continue to work remotely through at least May 1. And Duke Energy will bring some employees back in June, and most of the 6,000 people at its headquarters in September, when children should be able to go back to schools.
Corporate executives around the country are wrestling with how to reopen offices as the pandemic starts to loosen its grip. Businesses — and many employees — are eager to return to some kind of normal work life, going back to the office, grabbing lunch at their favorite restaurant or stopping for drinks after work. But the world has changed, and many managers and workers alike acknowledge that there are advantages to remote work.
While coronavirus cases are declining and vaccinations are rising, many companies have not committed to a time and strategy for bringing employees back. The most important variable, many executives said, is how long it will take for most employees to be vaccinated. President Joe Biden on Tuesday said the United States is “on track” to have enough vaccines for every adult by the end of May.
Another major consideration revolves around the children of workers. Companies say they can’t make firm decisions until they know when local schools will reopen for in-person learning.
Then there is a larger question: Does it make sense to go back to the way things were before the pandemic given that people have become accustomed to the rhythms of remote work?
“Everyone has different comfort levels with coming back,” said Chuck McShane, a senior vice president at the Charlotte Regional Business Alliance, an organization that has helped lure businesses to the area. “For some companies, it depends on the type of work you’re doing and whether you can remain at home. But a concern about continued remote work is, how do entry
level workers get socialized into the office culture?”
About a quarter of employees across the country are going into offices these days, according to Kastle Systems, an office security firm that gets data from 3,600 buildings in the United States.
Many companies, paying to rent empty office space, are eager for that number to rise. Their executives believe that having employees working side by side improves collaboration, supports the development of younger employees and nurtures the heart and soul of any company — its culture.
That’s why some managers such as Mark Rose, chief executive of Avison Young, a commercial property consulting and property management firm based in Chicago with offices around the world, are asking employees to return to the office in April.
“You’re not going to be fired or written up if you don’t come back, but it is the expectation that, subject to local laws, and subject to your individual issues, that you start to make your way back,” Rose said about his 5,000 employees. “It absolutely is going to be an expectation.”
A mass return to the office would, of course, be a boon for commercial real estate companies like Avison Young.
Moreover, a return to the office would help revive city centers that have been ghost towns for months. Restaurants and bars could start hiring again, and returning commuters could generate much-needed revenue for struggling transit systems.
Some companies that have begun trying to get workers back to the office — such as Vivint, a home security business based in Provo, Utah, that has more than 10,000 employees across the country — say they are doing so on a voluntary basis.
Vivint is allowing 40% of its 4,000 employees in Utah to return, although only about 20% have chosen to do so regularly. The company has required some call center workers who are “struggling to deliver on their calls” and need additional coaching to come in.
To accommodate social distancing, Vivint has restricted access to each building to a single entrance.
Vivint also has an on-site clinic that has been offering 15-minute rapid virus tests to employees and their families. “It’s super important for our ability to give peace of mind to our employees,” said Starr Fowler, senior vice president for human resources.
Some businesses like Davis Wright Tremaine, a Seattle-based law firm, have said workers who want to return to the office must be vaccinated. But others like Duke Energy have said they are trying to encourage, not require, vaccinations.
As an incentive for employees to get the vaccine, Duke Energy is providing “health reward points” for vaccinated employees. Those points can reduce employees’ monthly health insurance costs, he added.
The company said the pandemic would most likely have a lasting effect on how it operates.
“We’re going to have a hybrid working model,” said Neil Nissan, a Duke spokesman. “It gives employees flexibility and keeps everyone from being there at the same time.”
More than 55% of people surveyed by the consulting firm PwC late last year said they would prefer to work remotely at least three days a week after the pandemic recedes. But their bosses appear to have somewhat different preferences — 68% of employers said they believed that employees needed to be in the office at least three days a week to maintain corporate culture.