No evidence of bots impersonating NHS over coronavirus, says Twitter
Twitter has said there is no evidence of bot networks being used to manipulate the conversation around the coronavirus pandemic in the UK, contradicting widely-circulated claims that the government was using anonymous online accounts to boost its standing.
Unverified claims that the Department for Health and Social Care had been running fake social accounts were widely shared by journalists, politicians, and leading public figures in the last two days. The claims were also written up by some outlets such as the blog Skwawkbox – which described the supposed scandal as the next “Cambridge Analytica”.
The accusations were first made by John O’Connell, a writer for the website Far Right Watch. He claimed to have identified 128 Twitter accounts which had been set up by individuals associated with either the DHSC or unidentified marketing agencies working for the government.
In his telling, this purported linked network of accounts were being coordinated to promote the concept of herd immunity and boost the government’s messaging. He also claimed to have identified four individuals running the accounts, which he says have since all been deleted, but has yet to release their names.
So far he has only provided details of one of the 128 accounts supposedly involved in the disinformation network: a recently-deleted spoof Twitter profile with fewer than 200 followers which used a profile picture stolen from a real NHS nurse.
The account, which O’Connell claimed was boosting the government message, posed as a fake person – a deaf, non-binary NHS nurse who wanted to end the weekly celebration for NHS workers because it excluded
her as she could not hear the clapping.
O’Connell publicly claimed that the government was hoping his claims would “be swept aside by ongoing news stories of a more serious nature … After all, who cares about industrial scale misinformation in the face of so many deaths?”
On Tuesday morning he promised further revelations but said he could not yet reveal his evidence, saying he was concerned about repercussions: “We’re analysing the data and seeking a way of presenting it while protecting ourselves from legal issues. We know what happened to those that blew the whistle on Cambridge Analytica.”
However, Twitter has now said they do not have any evidence on their systems to support his accusations.
“Our specialist teams currently do not see evidence of large-scale coordinated platform manipulation surrounding the Covid-19 conversation, including suggested coordination associated with the UK government,” said a spokesperson for the social network.
“As is standard, we will remove any pockets of smaller coordinated attempts to distort or inorganically influence the conversation We are continuing to review and require the removal of tweets that do not follow the Twitter rules – half of which we catch before they’re ever reported to us. If people see anything suspicious on our service, please report it to us. This is an evolving global conversation and we will remain vigilant.”
In response O’Connell told the Guardian that Twitter is denying his claims in order to “protect the integrity of their platform”.
He insisted he was in no rush to publish the evidence as it “is not presentable as yet” and he is concerned about legal protections. “One step at a time, I know is not the media way, but it has to be so.”
A spokesperson for the Department for Health and Social Care said: “The claims are not only wild but completely false. The individual making the claims has provided no evidence to back up his assertion that DHSC were involved, even when directly asked by people other than the department for his ‘evidence’.”
“Sharing unsubstantiated online claims like this could damage the national effort against coronavirus and we would urge people not to do so.”