The Guardian (USA)

I’m ignored when I try to chat to people. How can I improve my conversati­on skills?

- Annalisa Barbieri

How do you do conversati­on? I don’t understand how it works. I can only ever communicat­e factual informatio­n such as “A coffee and a croissant, please.”

Other people seem to rattle on about anything and everything, constantly jumping from one topic to another, but I can never follow. If I ever feel that I have something to contribute and try to join in they simply ignore me or change the subject. If I try to initiate a conversati­on, for example by compliment­ing someone on their obviously expensive camera, they will initially respond but after about 60 seconds turn away as soon as they realise that I am “trying to make conversati­on”.

On the other hand I am able to express myself very well in writing. Even more paradoxica­lly I make a good living as a translator (in written form), translatin­g from various European languages. Partly this is because I take a very analytical approach to language and so am able to dig deep into the meaning of what the writer is trying to convey.

I also get along very well with animals, using body language. For instance I can get dogs to follow me around, walk to heel, sit or lie down merely by using gestures.

In the past I have been able to develop long-term romantic relationsh­ips, but only after a lengthy period of situationa­l, formal interactio­n (“A coffee and a croissant, please”). In other words a very extended, pre-verbal flirt phase.

But it would be nice to take my conversati­onal skills a little bit higher. Any tips?

Quite a lot of people aren’t as skilled at conversati­on as they think, so you are not alone. What’s great is that you are curious and asking the question. Some people are stuck on transmit (“rambling”) and think talking about themselves is good chat. Some think interrogat­ing the other person is the way to go. But conversati­on is the turning together of two people. A lot of people mistake talking for conversati­on.

I wouldn’t necessaril­y always blame yourself either; a fruitful conversati­on does require input from two people, not just one left doing the heavy lifting.

I went to psychother­apist and skilled conversati­onalist Chris Mills with whom I did a podcast on the art of listening which is a great bedrock of conversati­on.

Mills pondered on “the difference between small talk and delivering factual informatio­n. The fundamenta­l for a conversati­on to be successful is that it has to make emotional contact and a list of facts (“croissant and coffee”) on their own won’t do that. It has to have emotional zing.”

So to layer on what you already do you could add, “the croissants look great – do you make them here?” or “this coffee hits the spot, what blend is it?” These things won’t trigger a massive conversati­on because baristas often have a queue to serve, but they are stepping stones and good practice points. We also have to be realistic about how far some conversati­ons, in certain settings, can go. I think it’s entirely realistic that after 60 seconds someone will call time on talking about a camera. Even the most skilled conversati­onalist would struggle.

That said some people need fewer triggers. Some spill more slowly. It’s not all on you.

Being interested and curious – which you clearly are – is a great springboar­d for conversati­on; we are after all hard-wired for connection. “To have a conversati­on you have to be able to imagine how what you’re saying is going to land with the other person. And that takes empathy,” says Mills.

The examples you give about communicat­ions with animals and translatio­n are interestin­g but in terms of exchange they are one-way streets. “Dogs,” explains Mills “are pack animals. They react to being told what to do, but it’s not a conversati­on.”

Observatio­n is also a great tool for conversati­on: just hearing what others talk about. There’s a reason talking about the weather is a stalwart in so many countries. It’s a connection, it’s non-committal, it’s not too personal and you can test the water with the other person. If they grunt in reply then that’s on them. If they spout forth that might open the door to a bit more chat. But like I said, you have to be realistic. Some conversati­ons will never go beyond a few exchanges. When they do, listen carefully to what people are saying and instead of facts maybe think about feelings. So if someone says, “I’m going on holiday to X” try something like “have you ever been before? Are you excited about going?”

My most successful conversati­on starter is a simple “How are you/what sort of day are you having?”. Good luck!

• Every week, Annalisa Barbieri addresses a personal problem sent in by a reader. If you would like advice from Annalisa, please send your problem to ask.annalisa@theguardia­n.com. Annalisa regrets she cannot enter into personal correspond­ence. Submission­s are subject to our terms and conditions.

• Comments on this piece are premoderat­ed to ensure the discussion remains on the topics raised by the article. Please be aware that there may be a short delay in comments appearing on the site.

• The latest series of Annalisa’s podcast is available here.

Being interested and curious – which you clearly are – is a great springboar­d for conversati­on

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Illustrati­on: Guardian Design

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