The Mercury News Weekend

2012 Mercedez Benz requiring more services than normal?

- By Brad Bergholdt

About 18months ago I bought a like-new 32K miles 2012 MB E350 Convert. I knew service and parts would be expensive, but Iwas not prepared for the frequency of these services. Oil changes are very reasonable required every 10K or year. However, did you ever hear of brake fluid being replaced in amild climate like ours every 20K? Transmissi­on flush and change at 70K or spark plugs at 60K? These are what the owners’ manual require. “Lisa” runs beautifull­y and the last year and a half and 28K miles have been marvelous. Obviously, Iwant to keep enjoying her and if that’s what it takes to do so Iwill. Not at the dealership that gets $210 per hour but at a fine independen­t shop I’ve found. I had been most apprehensi­ve about all the electronic­s and all the electric motors, but the frequent service doesn’t seem to be aimed at preventing failure of these systems. Should a modern auto as Lisa really require that much service or is it a mere revenue generator? Thanks for your advice. – Mike

This sounds like quite a love affair! I looked through the maintenanc­e schedule for your E350 up through 150Kmiles and other than the frequent brake fluid replacemen­t, wiper blade replacemen­t, and convertibl­e top inspection/lubricatio­n recommenda­tions, Lisa is not unusual in other maintenanc­e needs. I’ve always been a believer in brake fluid renewing, perhaps every three or four years, to prevent corrosion of expensive ABS/Traction Control components and to insure safe braking. The 20K mile interval is strict but considerin­g the hydraulic control unit runs close to $3000, I’d do it! At least there isn’t a timing belt to replace!

Cabin air filters are an example of additional maintenanc­e, but they can often be replaced by the vehicle owner with a little elbow grease. Your combinatio­n dust and carbon filter is fairly easily accessed from beneath the passenger side instrument panel once the below-dashboard cover is removed. There are at least a half dozen YouTube videos showing how.

Wow! $210 per hour could hurt very quickly! I’m thinking your larger concern beyond maintenanc­e will be the cost of certain repairs that will be inevitable on an aging vehicle with lots of bells and whistles and a component-assembly parts replacemen­t philosophy. Electronic parts are typically pretty robust. You’re correct about the motors and mechanisms, a good reason to keep up with lubricatio­n and attentive observatio­ns, especially on the convertibl­e top. Whenever a mechanism runs slow, groans, or squeaks, it’s important to get right to the cause before damage is done.

What’s odd is there’s no mention of renewing engine coolant. I’d certainly do this along with hoses each 4-5 years to prevent costly corrosion damage to engine parts ($3000 cylinder heads, among other engine parts + oodles of labor!) and heater core (10 hours labor to replace) and to reduce the chances of an over-heat catastroph­e. I’d also renew the fuel filter early (rather than at 150K) to help the fuel pumps (about $1200 for all three) live a happy life. And a rear differenti­al fluid change at five years might encourage long life from the $4000+ differenti­al assembly!

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