Lavatools lifetime warranty covers virtually nothing

But someone at the company seemed to indicate the cooking thermometer would be covered and replaced

Q My Lavatools Javelin Pro cooking thermometer stopped functioning recently because of moisture in the unit. It has a lifetime warranty. I returned the thermometer to Lavatools with a prepaid shipping label.

Lavatools was very responsive at first but hasn’t replied to any of my emails requesting an update. I’d like to know if the company can fix or replace the thermometer.

Lavatools does not have a customer service phone number or an address, only an email. I believe it’s a California company. I would like to get the thermometer replaced since they are quite expensive. A way to contact the company beyond the customer service email might be helpful.

— Edward Parker, Andover, Mass.

A You’re right, the Lavatools Javelin Pro is pricey. At $45.99, it’s a professionalgrade cooking thermometer with some impressive reviews. But unfortunately, the warranty information you have is incorrect. The warranty specifically excludes “water entry,” which means you can toss your Javelin Pro into the recycler.

Unless, of course, someone at Lavatools told you the thermometer would be covered under its warranty. If that’s the case, then Lavatools should honor its word.

As I review the paper trail between you and the company, it looks like someone at the company may have left you with the incorrect impression that the warranty covered your thermometer.

I strongly dislike warranties