The Mercury News

Diamond Certified® Home Edition

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The Diamond Certified Resource has long been a valuable source of local ratings for Northern California consumers. Every Diamond Certified company has been independen­tly rated Highest in Quality and Helpful Expertise® in Northern California’s most rigorous and accurate research of customer satisfacti­on, and each transactio­n with a Diamond Certified company is backed with mediation services and a powerful Performanc­e Guarantee. Now, there’s a way for you to get even more value from the Diamond Certified Resource: Diamond Certified Experts. Every Diamond Certified Expert Contributo­r manages a Diamond Certified company that has been rated Highest in Quality and Helpful Expertise®, and they’ve contribute­d their industry expertise to help you make better decisions. You’ll gain knowledge and become a savvier consumer when you see the articles, videos, and tip sheets they’ve created. It’s easy to access these useful Diamond Certified Expert Contributi­ons— just go to diamondcer­tified.org/find-expert-advice.

The Most Accurate Ratings

If you choose a Diamond Certified company, you can be confident that you’re working with dependable people who really care about customer satisfacti­on. All research is conducted via live telephone surveys with real customers, and Diamond Certified companies must score 90+ on a 100 scale in customer satisfacti­on to earn and maintain the prestigiou­s award.

 ??  ?? The Diamond Certified rating process ensures only REAL customers are surveyed. Companies must rate Highest in Quality and Helpful Expertise® to earn Diamond Certified.
The Diamond Certified rating process ensures only REAL customers are surveyed. Companies must rate Highest in Quality and Helpful Expertise® to earn Diamond Certified.

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